Customer Relations Manager
Found in: beBee S GB - 2 weeks ago
- Managing a small, specialist team that oversee complaints resolution.
- Handle escalated complaints with professionalism, implementing the highest standard of customer service.
- Use specialist technology to assist with resolving complaints and queries.
- Reporting complaint reviews to the team, to ensure development and reduce escalations in the future.
- Provide training to the team, encourage progression and developing within the business.
- Have advanced knowledge of procedures in place, as well as the Housing Ombudsman code.
- Travel to other branches to implement experience, feedback and training within other teams.
- Coordinate responses with government officials, environmental health, and other agencies to building lasting professional relationships.
- Liaise with senior management regarding higher escalations.
- Analyse feedback to continuously reduce further complaints.
- Work collaboratively with other internal departments.
- Maintain relevant procedures and operations with senior staff members.
- Experience within housing administrative desired but not essential.
- Advanced customer service/complaints skill.
- Must be approaching, authoritative and confident communicating with customers.
- Clear written and oral communication skills.
- Advanced administrative and IT skills.
- Experience of leading a complaints team.
- Strong, evident experience of analytical skills.
- Well-organised, self-disciplined manner.
- Flexible and adaptable to change.
- Be a strong decision maker, remaining calm when using integrity.
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Customer Relations Manager
Found in: Whatjobs ES C2 - 7 days ago
Bracknell, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The...
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Customer Relations Manager
Found in: Whatjobs ES C2 - 1 day ago
Bracknell, United Kingdom Dynamite Recruitment Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The...
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Customer Relations Manager
Found in: beBee jobs GB - 2 weeks ago
Bracknell, Bracknell Forest, United Kingdom Dynamite Recruitment Solutions Ltd Full timeCustomer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits Hours: Core Working Hours (37.5 per week)Hybrid - 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The duties of the...
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Customer Relations Manager
1 week ago
Bracknell, Berkshire, United Kingdom Silva Homes Full timeJob Description Customer Relations Manager (Resolution) Responsible to: Lead Customer Relations Partner (Contact) Responsible for: · Customer Relations Partners (Resolution) x 5· Resolution Administrator x 1 Salary: £44,108.95 per annum Contract Type: Permanent, Full-Time (37 hours per week) What is the role? The customer relations directorate...
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Customer Relations Coordinator
4 days ago
Bracknell, Berkshire, United Kingdom Signet Resources Full timeJob Description We are recruiting for an exciting Customer Relations Coordinator role for a global automotive brand. We are seeking an experienced customer service coordinator who can provide an excellent level of service to their customers! The successful candidate will ensure the department meets its service levels on cases that have been escalated. The...
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Customer Service Manager
9 hours ago
Bracknell, United Kingdom Source4 Personnel Solutions Full timeOur well-established client based in Bracknell is looking for a Customer Service Manager to join a fast-pace team. You will be managing a mid-sized Customer Services team, whose primary responsibility is to provide excellent customer service, build relationships,process customer orders. This role allows hybrid working. **Responsibilities**: - Responsible...
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Delegate Relations Administrator
4 days ago
Bracknell, United Kingdom Westminster Forum Projects Full timeWe are currently recruiting for an enthusiastic individual to come and work as our Delegate Relations Officer. This is a busy role and so the ability to manage your own workload whilst maintaining accuracy during busy periods is also essential. The role is a varied one that oversees the entire bookings process for delegates. This involves processing...
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Bracknell, United Kingdom Honda Full time**Date**:10 Nov 2023 **Location**: Bracknell, GB **Company**:Honda Motor Europe Ltd At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 - 16:00 Monday to Thursday...
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Customer Resolution Representative
2 weeks ago
Bracknell, United Kingdom Manpower Full timeManpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...
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Area Customer Manager
9 hours ago
Bracknell, United Kingdom C4S Search Ltd Full time**JOB TITLE**: Area Customer Manager **LOCATION**: Bracknell **WAY OF WORKING**: Permanent, full time, hybrid **THE BUSINESS**: C4S Search are proud to be partnering with a marketing leading automotive manufacturer. **THE OPPORTUNITY**: The role will consist of: - Achievement of parts, accessory, retention product and PM visit targets - Achievement of...
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Customer Resolution Representative
Found in: Talent UK C2 - 2 weeks ago
Bracknell, United Kingdom Manpower UK Full timeManpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...
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Customer Resolution Representative
2 weeks ago
Bracknell, United Kingdom Manpower UK Ltd Full timeManpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...
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Customer Resolution Representative
Found in: Whatjobs ES C2 - 7 days ago
Bracknell, United Kingdom Manpower UK Ltd Full timeManpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...
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Customer Resolution Representative
Found in: Talent UK 2A C2 - 7 days ago
Bracknell, United Kingdom Manpower UK Ltd Full timeManpower has an exciting opportunity for a Customer Issue Resolution Representative to join our Client at their site in Bracknell on an initial 6-month fixed term contract. Working a hybrid model of home and office working you will be responsible for handling customer issues in relation to billing, collections and complaints management including disputes,...
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Customer Services Coordinator
3 days ago
Bracknell, United Kingdom Parkside Recruitment Full timeReference: - 39939SVO- Sector: - Call Centre Representative, Call Centre/Customer Service- Salary: - £16.30 Per Hour- Town/City: - Bracknell- Contract Type: - Contract- Date Posted: - 08/03/2023 14:31:00Our international client based in Bracknell, Berkshire requires a Customer Service Coordinator** **to join their busy team. The position is a multifaceted...
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Customer Experience Specialist
Found in: Appcast Linkedin GBL C2 - 8 hours ago
Bracknell, United Kingdom Appogee HR Full timeAppogee HR are seeking a Customer Experience Specialist to join our Customer Success team in Bracknell, Berkshire. The successful candidate will be an excellent communicator and relationship builder who is able to provide outstanding customer service to Appogee HR customers. Our Customer Success team’s main focus is to provide the best experience to our...
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Customer Experience Specialist
Found in: Whatjobs ES C2 - 8 hours ago
Bracknell, United Kingdom Appogee HR Full timeAppogee HR are seeking a Customer Experience Specialist to join our Customer Success team in Bracknell, Berkshire. The successful candidate will be an excellent communicator and relationship builder who is able to provide outstanding customer service to Appogee HR customers. Our Customer Success team’s main focus is to provide the best experience to our...
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Customer Experience Specialist
Found in: Talent UK 2A C2 - 3 hours ago
Bracknell, United Kingdom Appogee HR Full timeAppogee HR are seeking a Customer Experience Specialist to join our Customer Success team in Bracknell, Berkshire. The successful candidate will be an excellent communicator and relationship builder who is able to provide outstanding customer service to Appogee HR customers. Our Customer Success team’s main focus is to provide the best experience to our...
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Customer Issue Resolution Representative
3 days ago
Bracknell, United Kingdom Adecco Full timeOur client a leading company within the Healthcare sector is seeking a Customer Issue Resolution Representative to join their business on a temporary contract until December 2024. As a Customer Issue Resolution Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around...
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Customer Issue Resolution Representative
Found in: Whatjobs ES C2 - 3 days ago
Bracknell, United Kingdom Adecco Full timeOur client a leading company within the Healthcare sector is seeking a Customer Issue Resolution Representative to join their business on a temporary contract until December 2024. As a Customer Issue Resolution Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around...