Service Desk Analyst

1 week ago

Derby, United Kingdom Searchability Full time

SERVICE DESK ANALYST

Opportunity for an Service Desk Analyst to join a construction materials company based in Derby.

Salary up to £25,000 + fantastic benefits including 25 days holiday, Life Assurance, Holiday Buy Scheme, Contributory Pension Scheme and more

Apply online or contact /

WHO ARE WE?

A prominent construction materials group in the UK and Ireland is known for delivering high-quality materials and exceptional services. Covering operations in aggregates, cement, ready-mixed concrete, asphalt, and more, the company strives for excellence in all its activities. As part of its commitment to outstanding customer service, the company is looking to add a talented Service Desk Analyst to its IT team.

OUR BENEFITS

25 days' holiday

Health & Wellbeing Initiatives

Contributory Pension Scheme

Volunteer Scheme

Free On-site Parking

Discount Scheme

Enhanced Maternity, Adoption & Paternity Scheme

WHAT WILL YOU BE DOING?

As a Service Desk Analyst, you will be essential in providing technical support to employees across multiple locations. Your duties will involve managing support requests through phone, email, and chat, resolving technical issues swiftly, and minimizing disruptions to business operations. This position demands strong communication skills, technical proficiency, and a customer-focused approach to effectively support a diverse workforce.

IT SUPPORT TECHNICIAN - ESSENTIAL SKILLS

  • Demonstrated expertise in a similar capacity providing technical support within a corporate setting.
  • Proficient understanding of Microsoft Windows operating systems and Office 365 suite.
  • Familiarity with commonly used business applications and collaboration tools.
  • Exceptional communication abilities, both verbal and written, enabling effective conveyance of technical concepts to non-technical users.
  • Strong problem-solving aptitude, thriving under pressure in dynamic environments.
  • Customer-centric approach, dedicated to delivering superior service to internal stakeholders.
  • Skillful in prioritizing tasks, multitasking, and efficient time management to meet deadlines.
  • Possession of relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) is advantageous though not mandatory.

TO BE CONSIDERED…

Please either apply by clicking online or emailing me directly For further information please call me on . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Feel free to follow me on Twitter (X) @SearchableRob or connect with me on LinkedIn by searching 'Rob Elvey'.

KEY SKILLS - WINDOWS, IT SUPPORT, MICROSOFT SERVER

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