IT Support and Service Desk Operator
2 weeks ago
Job Description Service Desk Analyst
We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team.
First Line IT Support
Handling incoming support via phone, email and chat
We are a leading manufacturing company based in Derby looking to recruit a First Line IT Service Desk Analyst to provide users support promptly via phone, email and chat, resolving technical issues accurately in the ticketing system, Diagnose and troubleshoot hardware, software and network related issues, provide guidance, work with the IT team to share knowledge.
The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT / Technology, with a focus on delivering a top rate service to our clients.
Good academic background in IT
Excellent customer service skills
Experience in a similar role providing technical support
Knowledge of Microsoft windows operating systems and Office 365 suite
Please either apply online or by emailing me directly to alexandra.First Line IT Support - 1st Line / Customer Service / Microsoft Windows / Office 365 / Cloud
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