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Service Desk Specialist
4 months ago
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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
HOW YOU WILL MAKE A DIFFERENCEAbout you:
Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for hands on trouble shooting, and supporting global stakeholders within a collaborative environment? If so, then a career with STERIS in our IT Service Desk Team could be a great fit for you.
About Us:
At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW , LEARN and MAKE A DIFFERENCE .
WHAT YOU WILL DOWe are currently recruiting for an IT Service Desk Specialist vacancy. This is an excellent opportunity to join us at a skilled level in a division that supports the business through best in class IT service delivery.
The main focus of this role is to provide technical support, covering 1st and 2nd line issues across EMEA. The individual will work in close co-ordination with the other service desk users and U.S Information Technology team.
- Using problem management, research, isolation, and resolutions steps to diagnose hardware, software and business applications problems.
- support for PC and server hardware, desktop software, telephony, network & remote connectivity.
- Provide support to STERIS for end user incidents and provisioning.
- Monitors and responds to problems assigned in the European service desk operation environment recording conversations and troubleshooting in detail.
- Assists with training customers on desktop applications software and hardware platforms.
- Escalates problems to appropriate IT team members when needed.
- Participates in on call rotation of service desk after hours support.
- Will also need to create, review, maintain, and where necessary retire knowledge base articles.
- Professionalism and co-operation when communicating with customers, team members, and management is essential.
- At least two years hands on experience in an IT technical support position
- Experience working, triaging and escalating and managing tickets in a global support operation
- Basic core network stack understand for LAN and WAN systems
- Awareness of Cloud, and On Premise telephone system administration and support
ITIL based ticketing system (ServiceNow), MS Office 365, Active Directory Account management, Windows 10-11, printers, etc
SkillsSTERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
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