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Service Desk 24/7

3 months ago

Derby, United Kingdom Node4 Full time

**Become a change maker and join Node4.**

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

**About the role**

Here at Node4 we have an excellent opportunity for a Service Desk Analyst to join our 24/7 team at our Derby HQ working on a 4 on 4 off shift pattern. As first point of contact for our thriving range of products and customers, our service desk team strive for excellence by providing technical support including installation, troubleshooting, ticket logging and resolution where possible, whilst maintaining an exceptional level of customer service.

**What will you bring?**
- Excellent communication skills, both written and verbal
- Confidence to work and communicate across a variety of audiences in a professional manner
- Excellent time management skills and an ability to prioritize and multi-task
- Attention to detail and getting it right first time
- Experience of working in a Service Desk / ISP environment
- Experience of MS O365
- Being able to work as part of a team
- Pro-Active and be willing to learn
- Analytical and customer focused approach
- Ability to work pro-actively and to tight deadlines
- Working within and achieving in a performance driven environment
- Working in a Customer Focused environment
- Working experience in a Technical environment
- Working with and in an ITIL based environment

**What can we offer you?**
- Hybrid Working
- Modern facilities with open and welcoming breakout areas
- Company Social events
- A diverse workforce
- Employee investment with Node4 training Academy
- Company Paid Health Cash Plan
- 25 days holidays plus your birthday off
- Holiday buy back scheme
- Pension Scheme
- Life Assurance
- Family savings and shopping discounts
- Electric vehicles salary sacrifice
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

**Why join us?**

We are the people.

Founded in 2004, Node4 has experienced exceptional growth and success over the years, acquiring TNP, Risual, and Tisski to form the Node4 group. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

**Type**:
Permanent - Full Time

**Location**:
Derby

**Job Function**:
Service Desk