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3rd Line Support

2 months ago

Cheltenham, United Kingdom RE Recruitment Full time

Are you a Senior IT Engineer looking for a career move? Are you looking to work for a local industry leader who is a rapidly expanding MSP? Are you a 2nd or 3rd line It Support Engineer looking for the next stage of your career? If so we could have an excellent opportunity available for you.

Our client is an MSP based in the centre of Cheltenham who are looking to expand their team and need an experienced IT guru to join their team. This is a really exciting time to join them as they move into their next phase.

As their Senior IT Engineer you will be responsible for managing and executing IT infrastructure projects working closely with project managers and technical teams overseeing and ensuring successful project delivery and customer satisfaction.

Hours of work for this Senior IT Engineer role are 37.5 per week with a salary on offer of £40- £50k DOE. In addition, you will get access to a good benefits package including:

  • 25 days holiday + bank holidays.
  • Private medical insurance.
  • Pension scheme.
  • Access to company pool car for client visits.
  • Free onsite parking.

The roles and responsibilities of this Senior IT Engineer role are:

  • Implementing technical specifications. Gathering client requirements for IT infrastructure projects through designing, configuring and implementing network, server, storage, and security solutions.
  • Creating quotes for clients for various projects liaising with account managers to facilitate project sign off.
  • Configure and optimise IT infrastructure components such as routers, switches, firewalls, servers, and storage devices to meet project requirements and industry standards whilst also installing and configuring operating systems, applications, and software updates.
  • Work with clients and internal teams to develop improvement plans and roadmaps for IT infrastructure, based on their business objectives and requirements.
  • Manage projects working closely with internal and external stakeholders ensuring a timely delivery of IT projects providing technical expertise, resource planning, and status updates to project managers and clients.
  • On occasion, provide level 3 technical support to clients both remotely and onsite.

The ideal Senior IT Engineer will be able to display the following qualities:

  • Strong technical knowledge and experience in IT infrastructure components such as networking, servers, storage, virtualization and security firewalls.
  • Proven experience in managing IT infrastructure projects.
  • Ability to assess and analyse existing IT infrastructure identifying areas for improvement and plans to enhance performance, security and reliability.
  • Certifications such as MCSE, CCNP or VCP are desirable but not essential.
  • Excellent communication skills via phone and email.

If this opportunity sounds like one you'd be interested in, please don't hesitate to get in touch or click the apply button as we are able to book immediate interviews with our client.

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