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1st Line Support

1 month ago

Cheltenham Gloucestershire, United Kingdom Glos Full time €13 - €15

Are you an IT professional looking for temporary work in the Cheltenham area? Do you have 1st/2nd line support experience?
We are working with a prominent agency that provides a range of IT solutions for their clients and are currently seeking a motivated and skilled 1st/2nd Line Support candidate to join the IT team on a temporary basis.
You will be responsible for providing technical assistance and support to clients. Provide 1st and 2nd line technical support to end-users via phone, email, and in-person.
Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
Install, configure, and maintain computer hardware, software, cloud services and
Manage and resolve incidents and service requests in a timely manner.
Assist with user account management, including password resets and access permissions.
Maintain accurate records of issues and resolutions in the helpdesk system.
Escalate complex issues to higher-level support or specialised teams when necessary.
Assist with IT projects and deployments as needed.
Proven experience in a 1st Line/Helpdesk Role
Strong knowledge of Windows operating systems and Microsoft Office Suite.
Experience with Active Directory and user account management.
Familiarity with network troubleshooting and basic network configurations.
CompTIA A+, ITIL) are a plus.
Hours are Monday - Friday and paying £13 - 15 per hour.
For immediate consideration, please contact Juice Cheltenham today and ask for Ellie