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IT Support Specialist
2 months ago
Position: Service Desk Analyst
Location: Cheltenham
Contract Type: Permanent, Full Time with Hybrid Working Options
Opportunity: This is a remarkable opportunity for a Service Desk Analyst to join a dynamic team.
As a Service Desk Analyst, your primary responsibility will be to deliver exceptional customer support by effectively resolving incidents on the first contact. You will leverage your expertise in both 1st and 2nd line support to ensure a seamless experience for users.
Key Responsibilities:
- Provide high-quality technical assistance and support for incoming queries and issues.
- Diagnose and resolve technical hardware and software issues.
- Document issues and resolutions in the ticketing system for future reference.
- Collaborate with other IT teams to escalate complex problems when necessary.
This role is ideal for individuals who are passionate about technology and customer service, and who thrive in a fast-paced environment.
