IT Support Analyst
6 days ago
Job Summary:
We are seeking a highly skilled Service Desk Analyst to join our team at Randstad UK Holding Careers. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving incidents on first call using 1st and 2nd line support knowledge and capability.
Key Responsibilities:
- Manage incoming calls to the Service Desk and provide timely and effective resolutions.
- Reassign or escalate incidents and requests to the appropriate support teams.
- Update and maintain information on the call logging system to ensure accurate tracking and reporting.
- Collaborate with staff to continuously improve service delivery provision and ensure incidents and requests are resolved to agreed standards and timescales.
- Provide first and second line support through the call-logging software to ensure seamless service delivery.
- Monitor and measure IT service provision to staff using various performance measurement tools to identify areas for improvement.
Requirements:
- Excellent customer service skills with the ability to communicate effectively with stakeholders.
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