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Technical Support Analyst
2 months ago
We are seeking a highly skilled Service Desk Analyst to join our team at Randstad UK Holding. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Respond to and resolve technical incidents and requests in a timely and professional manner.
- Utilize 1st and 2nd line support knowledge and capability to resolve issues on first call.
- Collaborate with internal stakeholders to ensure seamless service delivery.
- Continuously improve and refine technical skills to stay up-to-date with industry developments.
Requirements:
- Proven experience in a Service Desk Analyst role, with a strong background in technical support.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong problem-solving skills, with the ability to analyze complex technical issues.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Language: English (en-US)
