Service Desk Analyst

2 weeks ago

Cheltenham, Gloucestershire, United Kingdom Vistry Group PLC Full time

Job Title: Service Desk Analyst

Job Summary:

We are seeking a highly skilled Service Desk Analyst to join our team at Vistry Group PLC. As a Service Desk Analyst, you will be responsible for providing exceptional customer service by resolving technical issues and providing support to our users.

Key Responsibilities:

  • Provide 1st and 2nd line technical support to users via phone, email, and in-person.
  • Log and track incidents using our ticketing system.
  • Escalate complex issues to senior technicians or other teams as needed.
  • Develop and maintain self-service documentation to assist users in resolving common issues.
  • Communicate effectively with users to understand their needs and provide solutions.
  • Work collaboratively with the IT team to resolve technical issues and improve overall service delivery.

Requirements:

  • Previous experience in a customer-facing role, preferably in IT.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of IT service management principles and practices.
  • Ability to learn and adapt to new technologies and systems.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us:

Vistry Group PLC is a leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do. We are committed to building sustainable communities and providing exceptional customer service.

How to Apply:

If you are a motivated and customer-focused individual with a passion for IT, please submit your application, including your resume and a cover letter, to [insert contact information].

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