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1st Line Support Engineer

2 months ago

Cheltenham, United Kingdom Hooray Works Ltd Full time

Would you like to work for a leading managed service provider within the IT industry? Are you looking for temporary work to see you through the summer period? Do you have 1st Line/helpdesk support experience?

If the answer is yes to all of the above, then Hooray may have the role for you

Hooray are proud to be working with a longstanding client to assist in the recruitment for a 1st Line Support Engineer to join their team on a short term temp basis

Benefits:

  • Supportive & longstanding staff team
  • Modern offices
  • Central location, with great transport links
  • Flexible working policy

As a 1st Line Support Engineer, you will:

  • Provide technical support to external customers, assisting them with hardware and software problems
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Log calls on the call logging system and maintain full documentation
  • Allocate more complex service issues to the Head of Operations
  • Have a shared responsibility with helpdesk colleagues for back-up checks and fixes

To be successful as a 1st Line Support Engineer, you will:

  • Have relevant 1st line/ Helpdesk experience
  • Be experienced in using & troubleshooting Microsoft Office
  • Be confident in using and troubleshooting Outlook within a network environment
  • Have a strong knowledge of Microsoft based operating systems
  • Have excellent communication skills both via tele and face to face
  • Access to a vehicle would be advantageous however, not essential

In return, we are offering an hourly rate of £13.00 + holiday pay. Please note, this is a temporary assignment, expected to last around 4 weeks.

If you are interested and have the relevant skills and experiences, please apply with an up to date copy of your CV and we promise to get back to you As champions of diversity and inclusion in the workplace, Hooray commit to reviewing every application we receive with complete fairness and equality. 

  • Hooray is acting as an agency on behalf of the client for this position.
  • Our purpose as a business is to pioneer ethical recruitment for a better working world.
  • Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
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