Client Support Executive
4 months ago
**Duration**:_Permanent_**
**Location: Cheltenham**
**Salary: Up to £30,000.00 per annum, Depending on Experience**
**About the role***:
**Lansdown Insurance Brokers**, who are proudly part of **Benefact Group**, are looking for a **Client Support Executive** to join our **Cheltenham** office.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
**Key responsibilities***:
- To assist Partnership Team in client communication, from renewal, adjustment and new business perspective in line with Lansdown’s strategy.
- Plan, prioritise and manage individual work to deliver agreed objectives and meet SLAs to deliver exceptional customer service.
- Use the appropriate method of communication to support Lansdown’s right first-time approach in order to maintain successful Internal and External relationships.
- Understand and operate within regulatory framework and identify and escalate any risks to the business.
- To service existing Lansdown clients - Commercial and Residential Property
- Providing general administrative support to the wider Lansdown Team
- General adhoc admin duties, post, filing etc.
- Support colleagues from all areas of the business as required
The above list is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your role and the demands of the business.
**Knowledge, skills and experience***:
- Previous Insurance experience (preferred)
- Hold your Cert CII qualification (or willing to work towards within an agreed timescale)
- Excellent, professional and confident communication skills
- Organised, resourceful, deadline driven and supportive of the wider team
- Excellent spreadsheet manipulation skills
- Confident numeracy skills
- Flexibility
- Exceptional attention to detail
- Ability to effectively manage workload
- Work well within a team especially under pressure
**What we offer**
***:
- A competitive salary - let's discuss it
- Hybrid working
- Competitive Personal Pension
- Bonus scheme
- 22 days annual leave plus bank holidays
- An array of health and wellbeing benefits, including private healthcare
- Volunteer day
- Onsite parking
- Full study support and study leave to complete insurance industry professional qualification
- EAP Scheme
**About us***:
**Lansdown Insurance Brokers **were established in **Cheltenham** over 50 years ago and have built a reputation for excellent customer service. In 2014 we were purchased by **SEIB Insurance Brokers **and are now proudly part of the **Benefact Group**.
**Benefact Group** is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We have a friendly family environment with care for our teams and handholding of our clients being at the top of our agenda. Our staff know how to work hard but also how to enjoy themselves We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.- If you need any additional support during the recruitment process, then please let us know._
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