Head of CRM
1 month ago
With a strong commitment to growth and innovation, we are looking for a talented Head of CRM to lead our clients customer relationship management strategy and drive the business to new heights.
As the Head of CRM, you will be responsible for overseeing and managing the CRM strategy across all channels. You will lead a large, dedicated team of professionals and work closely with various departments to enhance customer engagement, loyalty, and retention. This role offers a unique opportunity to make a significant impact on our business by leveraging data-driven insights and innovative CRM tactics.
Key Responsibilities in the position of Head of CRM include:
- Leadership & Team Management: Lead, mentor, and develop a large team of CRM professionals, fostering a culture of collaboration and continuous improvement.
- CRM Strategy Development: Develop and implement comprehensive CRM strategies to improve customer acquisition, engagement, and retention across all channels.
- Data Analysis & Insights: Utilise data analytics to understand customer behaviours, preferences, and trends. Translate these insights into actionable plans to enhance customer experiences.
- Multi-Channel Coordination: Ensure seamless integration and consistency of CRM initiatives across online and offline channels, including email, SMS, social media, and in-store experiences.
- Customer Journey Optimisation: Identify opportunities to enhance the customer journey, improving satisfaction and driving long-term loyalty.
- Performance Monitoring: Set KPIs and metrics to measure the effectiveness of CRM campaigns and initiatives, providing regular performance reports to senior management.
- Collaboration & Stakeholder Engagement: Work closely with marketing, sales, IT, and other departments to align CRM strategies with overall business objectives.
- Proven experience in a senior CRM role, ideally within a multi-channel retail environment.
- Strong leadership and team management skills, with experience leading large teams.
- Demonstrated ability to develop and execute successful CRM strategies.
- Proficiency in CRM tools and platforms, data analytics, and customer segmentation.
- Excellent analytical, problem-solving, and communication skills.
- A customer-centric mindset with a deep understanding of customer journey mapping and lifecycle management.
*A competitive salary and benefits package.
*A dynamic and supportive work environment.
*Opportunities for professional growth and career advancement.
*The chance to work with a talented and passionate team in a thriving industry.
Apply today to find out more
Zachary Daniels is a Niche, National & International Recruitment Consultancy.
Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics
BBBH31220
-
Head of CRM
2 months ago
Manchester, United Kingdom Zachary Daniels Recruitment Full timeZachary Daniels Recruitment are partnered with a leading multi-channel retailer, on the appointment of a Head of CRM to be based in Manchester, on a hybrid basis. With a strong commitment to growth and innovation, we are looking for a talented Head of CRM to lead our clients customer relationship management strategy and drive the business to new heights. ...
-
Head of CRM
2 months ago
Manchester, United Kingdom Zachary Daniels Recruitment Full timeZachary Daniels Recruitment are partnered with a leading multi-channel retailer, on the appointment of a Head of CRM to be based in Manchester, on a hybrid basis.With a strong commitment to growth and innovation, we are looking for a talented Head of CRM to lead our clients customer relationship management strategy and drive the business to new heights.As...
-
Head of CRM
1 month ago
Manchester, United Kingdom Zachary Daniels Full timeZachary Daniels Recruitment are partnered with a leading multi-channel retailer, on the appointment of a Head of CRM to be based in Manchester, on a hybrid basis. With a strong commitment to growth and innovation, we are looking for a talented Head of CRM to lead our clients customer relationship management strategy and drive the business to new heights. As...
-
Head of CRM
1 month ago
Manchester, UK, Greater Manchester, United Kingdom Zachary Daniels Full timeZachary Daniels Recruitment are partnered with a leading multi-channel retailer, on the appointment of a Head of CRM to be based in Manchester, on a hybrid basis. With a strong commitment to growth and innovation, we are looking for a talented Head of CRM to lead our clients customer relationship management strategy and drive the business to new heights. As...
-
Lead CRM Specialist
3 weeks ago
Manchester, United Kingdom House of Fashion Associates Ltd Full timeLocation: ManchesterType: PermanentSalary: £40,000 Per AnnumLEAD CRM SPECIALISTFASHION RETAILERMANCHESTER - HEAD OFFICE BASEDUP TO £40KKey Responsibilities:Assist the Head of CRM in developing the CRM StrategyOversee creative initiatives across all CRM platformsCoordinate email campaign designs with the Graphic Design teamCollaborate with Marketing and...
-
Lead CRM Specialist
15 hours ago
Manchester, United Kingdom House of Fashion Associates Ltd Full timeLocation: ManchesterType: PermanentSalary: £40,000 Per AnnumLEAD CRM SPECIALISTFASHION RETAILERMANCHESTER - HEAD OFFICE BASEDUP TO £40KKey Responsibilities:Assist the Head of CRM in developing the CRM StrategyOversee creative initiatives across all CRM platformsCoordinate email campaign designs with the Graphic Design teamCollaborate with Marketing and...
-
Senior CRM Executive
3 days ago
Manchester, United Kingdom House of Fashion Associates Ltd Full timeAbout House of Fashion Associates LtdWe are a leading online fashion brand based in Manchester, seeking a highly skilled Senior CRM Executive to join our team. As a key member of our marketing department, you will play a crucial role in delivering our CRM strategy and driving business growth.Key ResponsibilitiesSupport the Head of CRM to develop and...
-
Senior CRM Executive
12 hours ago
Manchester, United Kingdom House of Fashion Associates Ltd Full timeAbout House of Fashion Associates LtdWe are a leading online fashion brand based in Manchester, seeking a highly skilled Senior CRM Executive to join our team. As a key member of our marketing department, you will play a crucial role in delivering our CRM strategy and driving business growth.Key ResponsibilitiesSupport the Head of CRM to develop and...
-
CRM Manager
2 weeks ago
Manchester, United Kingdom Forward Role Careers Full timeCRM Manager Up to £60k Manchester (onsite free parking)Working onsite full time - flexible start and end timesForward Role are working with an established, high growth, luxury home interior business to recruit a CRM Manager to oversee the CRM and comms strategy.The business is made up of 4 market leading brands that are all growing at a rapid rate.This is...
-
Junior CRM Executive
2 months ago
Manchester, United Kingdom Freedom Finance Full time**Junior CRM Growth Executive**: An innovative fintech with a customer-first mindset - that’s Freedom Finance. We connect lenders and borrowers to bring credit products to those who need them, when they need them. Yet, we’re so much more than a middleman. Our smart decisioning platform harnesses a multitude of datasets to accurately match customers with...
-
Junior CRM Executive
2 months ago
Manchester, United Kingdom Freedom Finance Full time**Junior CRM Growth Executive** An innovative fintech with a customer-first mindset - that’s Freedom Finance. We connect lenders and borrowers to bring credit products to those who need them, when they need them. Yet, we’re so much more than a middleman. Our smart decisioning platform harnesses a multitude of datasets to accurately match customers with...
-
Lead CRM Specialist
3 weeks ago
Manchester, United Kingdom Forward Role Careers Full timeCustomer Relationship Management LeadCompetitive SalaryFull-time Onsite RoleFlexible Working HoursForward Role Careers is collaborating with a prominent and rapidly expanding luxury home decor company to find a Customer Relationship Management Lead. This role is pivotal in shaping the CRM and communication strategy.The organization comprises four leading...
-
CRM Project Executive
3 weeks ago
Manchester, United Kingdom Adanola Full timeAfter a huge recruitment year our database is primed and ready to be nurtured through our CRM funnel. Reporting directly into the Head of Performance Marketing, you will lead Adanola’s CRM strategy focusing on the retention of our most engaged and valuable customers. Build and execute a CRM strategy, with quarterly deliverables in place that align with...
-
CRM Project Executive
7 days ago
Manchester, United Kingdom Adanola Full timeAfter a huge recruitment year our database is primed and ready to be nurtured through our CRM funnel. Reporting directly into the Head of Performance Marketing, you will lead Adanola’s CRM strategy focusing on the retention of our most engaged and valuable customers. Build and execute a CRM strategy, with quarterly deliverables in place that align with...
-
CRM Manager
4 weeks ago
Manchester, United Kingdom Adanola Full timeAfter a huge recruitment year our database is primed and ready to be nurtured through our CRM funnel. Reporting directly into the Head of Performance Marketing, you will lead Adanola’s CRM strategy focusing on the retention of our most engaged and valuable customers.About your responsibilities:BAUBuild and execute a CRM strategy, with quarterly...
-
CRM Manager
1 month ago
Manchester, United Kingdom Adanola Full timeAfter a huge recruitment year our database is primed and ready to be nurtured through our CRM funnel. Reporting directly into the Head of Performance Marketing, you will lead Adanola’s CRM strategy focusing on the retention of our most engaged and valuable customers.About your responsibilities:BAUBuild and execute a CRM strategy, with quarterly...
-
CRM Manager
3 weeks ago
Manchester, United Kingdom Adanola Full timeAfter a huge recruitment year our database is primed and ready to be nurtured through our CRM funnel. Reporting directly into the Head of Performance Marketing, you will lead Adanola’s CRM strategy focusing on the retention of our most engaged and valuable customers. About your responsibilities: BAU Build and execute a CRM strategy, with quarterly...
-
CRM Manager
1 month ago
Manchester,, Greater Manchester, United Kingdom Adanola Full timeAfter a huge recruitment year our database is primed and ready to be nurtured through our CRM funnel. Reporting directly into the Head of Performance Marketing, you will lead Adanola’s CRM strategy focusing on the retention of our most engaged and valuable customers.About your responsibilities:BAUBuild and execute a CRM strategy, with quarterly...
-
CRM Manager
7 days ago
Manchester, United Kingdom Adanola Full timeAfter a huge recruitment year our database is primed and ready to be nurtured through our CRM funnel. Reporting directly into the Head of Performance Marketing, you will lead Adanola’s CRM strategy focusing on the retention of our most engaged and valuable customers. About your responsibilities: BAU Build and execute a CRM strategy, with quarterly...
-
CRM Manager
3 months ago
Manchester, United Kingdom boohooMAN Full timeThe role We’re boohooMAN. Our philosophy is pretty simple; Innovate. Create. Repeat. Born in 2013 from , with a vision to become the number one destination in men’s fashion, boohooMAN is growing fast and expanding internationally. Our goal is to give our customers top quality, fashion-forward clothing at a price that doesn’t break the bank....
