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Manchester, United Kingdom RedCat Solutions Ltd Full time{"title": "CRM Manager", "content": "Job Title: CRM ManagerWe are seeking a proactive and knowledgeable CRM Manager to provide essential day-to-day support to CRM users during an exciting transformation programme.Key Responsibilities:User Support: Act as the primary point of contact for CRM users, managing support requests and troubleshooting issues to...
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Manchester, United Kingdom RedCat Solutions Ltd Full time{"title": "CRM Manager", "content": "Job Title: CRM ManagerWe are seeking a proactive and knowledgeable CRM Manager to provide essential day-to-day support to CRM users during an exciting transformation programme.Key Responsibilities:User Support: Act as the primary point of contact for CRM users, managing support requests and troubleshooting issues to...
CRM Manager
2 months ago
CRM Manager
Up to £60k
Manchester (onsite free parking)
Working onsite full time - flexible start and end times
Forward Role are working with an established, high growth, luxury home interior business to recruit a CRM Manager to oversee the CRM and comms strategy.
The business is made up of 4 market leading brands that are all growing at a rapid rate.
This is an exciting new role that has been created to revolutionise their outdated lead nurturing process using the Email and SMS CRM channels and a telesales team.
You will report into the Group Head of Marketing and work alongside a Marketing team of 12.
Responsibilities:
- Develop, articulate and execute a CRM strategy to qualify and nurture leads, increasing conversion rates for leads passed to designers.
- Collaborate with brand managers on ideation, content, asset requirements and the successfully launch of campaigns.
- Lead and inspire the outbound lead qualification teams to achieve individual and team targets
- Identify training requirements, deliver coaching and carry out 121 sessions
- Work with other teams in the wider business to improve processes and client communications
- Analysis and reporting of all CRM activities
- Produce reports on team performance for senior leadership team
Requirements
