CRM Manager

3 weeks ago


Manchester, United Kingdom RedCat Solutions Ltd Full time
{"title": "CRM Manager", "content": "Job Title: CRM Manager

We are seeking a proactive and knowledgeable CRM Manager to provide essential day-to-day support to CRM users during an exciting transformation programme.

Key Responsibilities:

  1. User Support: Act as the primary point of contact for CRM users, managing support requests and troubleshooting issues to ensure a smooth user experience.
  2. Training & Guidance: Deliver training sessions and workshops to empower users in utilizing CRM features, ensuring their needs are understood and met.
  3. Project Documentation: Create and maintain documentation of CRM project logic to inform decision-making throughout the transformation programme.
  4. Collaboration: Work closely with IT and HR departments to ensure training materials are relevant and effective.
  5. Data Quality Monitoring: Ensure high-quality data is maintained, troubleshoot issues, and adhere to data governance protocols.
  6. Change Management: Support users during the User Acceptance Testing (UAT) phase and manage the transition to new processes and systems.
  7. Risk Management: Monitor day-to-day risks related to the CRM transformation and contribute to the overall risk register.

What You Need to Bring:

Essential Skills and Experience:

  1. Experience in managing or implementing a CRM system, preferably Microsoft Dynamics.
  2. Strong understanding of CRM fundamentals and trends.
  3. Strong planning and organizational skills.
  4. Data literacy and a passion for maintaining high-quality, accurate data.
  5. Familiarity with data visualization tools and user journeys in CRM systems.

Key Relationships:

You will report to the Senior Manager, CRM, and work closely with various departments to ensure CRM solutions meet user needs and organizational objectives.

Why This Opportunity:

This is an excellent opportunity to contribute to a transformative project within an Arts and Culture organization that enhances CRM capabilities.

", "lang_code": "en"}
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