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CRM Manager

2 months ago

Manchester, United Kingdom RedCat Digital Full time £35,225
CRM Manager

We are seeking a proactive and knowledgeable CRM Manager to join our team at RedCat Digital. As a key member of our organization, you will play a crucial role in ensuring the smooth operation of our CRM system.

User Support

As the primary point of contact for CRM users, you will be responsible for managing support requests and troubleshooting issues to ensure a seamless user experience.

  • Training & Guidance: Deliver training sessions and workshops to empower users in utilizing CRM features, ensuring their needs are understood and met.
  • Capture and translate business processes into CRM solutions that enhance operational efficiency.
  • Project Documentation: Create and maintain documentation of CRM project logic to inform decision-making throughout the transformation programme.
  • Build and nurture relationships with stakeholders to foster support for the CRM transformation efforts across the organization.
  • Collaboration: Work closely with IT and HR departments to ensure training materials are relevant and effective.
  • Data Quality Monitoring: Ensure high-quality data is maintained, troubleshoot issues, and adhere to data governance protocols.
  • Change Management: Support users during the User Acceptance Testing (UAT) phase and manage the transition to new processes and systems.
  • Risk Management: Monitor day-to-day risks related to the CRM transformation and contribute to the overall risk register.
Requirements

We are looking for a candidate with experience in managing or implementing a CRM system, preferably Microsoft Dynamics. The ideal candidate will have a strong understanding of CRM fundamentals and trends, as well as strong planning and organizational skills.

  • Strong understanding of CRM fundamentals and trends.
  • Strong planning and organizational skills.
  • Data literacy and a passion for maintaining high-quality, accurate data.
  • Familiarity with data visualization tools and user journeys in CRM systems.

You will report to the Senior Manager, CRM, and work closely with various departments to ensure CRM solutions meet user needs and organizational objectives.

This is an excellent opportunity to contribute to a transformative project within an Arts and Culture organization that enhances CRM capabilities.