CRM Manager

1 month ago


Manchester, United Kingdom RedCat Solutions Ltd Full time

We are seeking a skilled CRM Manager to provide day-to-day support to CRM users during an exciting transformation programme. This role will ensure that users have the tools and training they need to effectively utilize the CRM system.

Key Responsibilities

  1. Act as the primary point of contact for CRM users, managing support requests and troubleshooting issues to ensure a smooth user experience.
  2. Deliver training sessions and workshops to empower users in utilizing CRM features, ensuring their needs are understood and met.
  3. Create and maintain documentation of CRM project logic to inform decision-making throughout the transformation programme.
  4. Work closely with IT and HR departments to ensure training materials are relevant and effective.
  5. Ensure high-quality data is maintained, troubleshoot issues, and adhere to data governance protocols.
  6. Support users during the User Acceptance Testing (UAT) phase and manage the transition to new processes and systems.
  7. Monitor day-to-day risks related to the CRM transformation and contribute to the overall risk register.

What You Need to Bring

Essential Skills and Experience:

  1. Experience in managing or implementing a CRM system, preferably Microsoft Dynamics.
  2. Strong understanding of CRM fundamentals and trends.
  3. Strong planning and organizational skills.
  4. Data literacy and a passion for maintaining high-quality, accurate data.
  5. Familiarity with data visualization tools and user journeys in CRM systems.

Key Relationships

You will report to the Senior Manager, CRM, and work closely with various departments to ensure CRM solutions meet user needs and organizational objectives.

Why This Role Matters

This is an excellent opportunity to contribute to a transformative project within an Arts and Culture organization that enhances CRM capabilities.


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