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Customer Service Coordinator

4 months ago

Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

We're recruiting exclusively for a trendy and fun company in the Maylands area in Hemel that need a new Customer Service Coordinator to join the team.

The company and team are growing and this wouldn't only be an exciting role to get stuck into and team to join, but there's a good career path to follow here and the opportunity to step up into senior and team lead roles in the future too.

This could be a great role for someone in the early stages of their career but customer service experience within an office is essential and we cannot consider anyone without it, likewise someone that's already got a wealth of experience behind them and would like to be in a role that could see them fast tracked into a senior or team leader position would be ideal

This company offer fantastic in-house training, scope for progression as well as being a very reputable employee owned company, meaning an array of additional benefits and bonuses.

We are looking for enthusiastic and energetic candidates, someone that is confident in dealing with customers and providing administrative support.

This is a fully office-based Monday to Friday role, hours are 8:30am to 5pm. The salary for this position is paying up to £26,000 at this level of role to begin. The company offer a number of exciting benefits such as an excellent company bonus scheme, free on site-parking, structured pension scheme and many more.

Duties to include:

  • Providing support for the company's customers and partners via phone, email, and webchat.
  • Day to day management, co-ordination, administration, ordering and provisioning of company products/package offers.
  • Assisting with technical support and faults.
  • Being responsible for administration on the company's Inhouse systems and supplier portals.

Candidate requirements:

  • Previous experience working in an office or call centre environment is essential.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to work well under pressure and multitask in a fast-paced environment.
  • Proficiency in using computer systems and navigating software applications. Excel is one of the main ones we use.
  • Flexibility to work varying shifts, including weekends as needed.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.