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Customer Service Coordinator

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Think Specialist Recruitment Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Administrator to join our team at Think Specialist Recruitment. As a key member of our support staff, you will be responsible for providing exceptional customer service and administrative support to our clients and partners.

Key Responsibilities
  • Provide timely and effective support to customers and partners via phone, email, and webchat.
  • Manage day-to-day administrative tasks, including ordering and provisioning of company products/package offers.
  • Assist with technical support and faults, ensuring prompt resolution and customer satisfaction.
  • Administer company systems and supplier portals, ensuring accurate and up-to-date information.
Requirements
  • Previous experience working in an office or call centre environment is essential.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to work well under pressure and multitask in a fast-paced environment.
  • Proficiency in using computer systems and navigating software applications, including Excel.
  • Flexibility to work varying shifts, including weekends as needed.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, excellent company benefits, and opportunities for career growth and development. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.