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Customer Service Coordinator

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Think Specialist Recruitment Full time
{"title": "Customer Service Administrator", "description": "Customer Service Administrator

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers and partners via phone, email, and webchat.

Key Responsibilities:

  • Provide administrative support to the customer service team, including managing customer inquiries, resolving issues, and escalating complex problems to senior team members.
  • Assist with the day-to-day management of customer relationships, including maintaining accurate records and updating customer information.
  • Collaborate with internal teams to resolve customer complaints and issues in a timely and professional manner.
  • Develop and maintain knowledge of company products and services to provide accurate and informative responses to customer inquiries.

Requirements:

  • Previous experience working in an office or call centre environment is essential.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving abilities and a customer-focused mindset.
  • Ability to work well under pressure and multitask in a fast-paced environment.
  • Proficiency in using computer systems and navigating software applications.

About Us:

Think Specialist Recruitment is a leading recruitment agency specializing in permanent, temporary, and contract recruitment. We are passionate about connecting talented individuals with exciting career opportunities and helping businesses find the best talent to drive their success.

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