Current jobs related to Customer Experience Lead - Nottingham - Boots
-
Customer Experience Lead
3 months ago
Nottingham, United Kingdom Boots Full timeSummary Job Reference: 233183BR - Job Reference: 2 3 3 1 8 3 B R Nottingham Support Office Permanent 37.5 Hours **Customer Excellence Partner** **Recruitment Partner**:Emily Smith-Kenny*** This is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager. The Customer...
-
Customer Experience Insight Lead
3 months ago
Nottingham, United Kingdom Harnham Full timeINFO - SALARY: - £60000 - £75000 LOCATION Nottingham - JOB TYPE - Permanent **CUSTOMER EXPERIENCE INSIGHT LEAD (QUAL)** **£60,000 - £75,000** **UK REMOTE-FIRST** Are you a CX leader with a passion for driving meaningful change through insights? Harnham is collaborating with a well-known client-side organisation, seeking a dynamic individual to...
-
Director of Customer Experience
4 weeks ago
Nottingham, Nottingham, United Kingdom Digital Waffle Full timeAbout Us:Digital Waffle is a forward-thinking and customer-centric company committed to delivering exceptional experiences to our clients. As we embark on an exciting period of growth and transformation, we are seeking a Director of Customer Experience to lead our customer migration project, oversee upgrades, and drive meaningful change.Key...
-
Director of Customer Experience
2 weeks ago
Nottingham, Nottingham, United Kingdom Digital Waffle Full timeAbout Digital WaffleWe are a forward-thinking and customer-centric company committed to delivering exceptional experiences to our clients. As we embark on an exciting period of growth and transformation, we are seeking a Director of Customer Experience to lead our customer migration project, oversee upgrades, and drive meaningful change.Key...
-
Director of Customer Experience
2 weeks ago
Nottingham, Nottingham, United Kingdom Digital Waffle Full timeAbout Digital WaffleWe are a forward-thinking and customer-centric company committed to delivering exceptional experiences to our clients. As we embark on an exciting period of growth and transformation, we are seeking a Director of Customer Experience to lead our customer migration project, oversee upgrades, and drive meaningful change.Key...
-
Customer Protection Specialist
1 month ago
Nottingham, Nottingham, United Kingdom Customer service NOTTS (Gib) Full timeEntain: A Global Leader in Sports Betting and Gaming Entertainment We're Entain, a global company dedicated to providing the most exciting and trusted sports betting and gaming entertainment experiences worldwide. We strive to revolutionize the gambling industry through innovation, sustainability, and a commitment to responsible gaming. Protecting Our...
-
Customer Experience Specialist
3 weeks ago
Nottingham, Nottingham, United Kingdom Inchcape Full timeUnlock Your Potential as a Trainee Customer ConsultantJoin Inchcape, a leading automotive retail company, as a Trainee Customer Consultant and embark on a rewarding career journey. As a key member of our Customer Experience Team, you will play a vital role in delivering exceptional customer experiences and building long-term relationships.Key...
-
Customer Experience Expert
4 months ago
Nottingham, United Kingdom Inchcape Full time**Customer Experience Expert - Mercedes-Benz Nottingham** - £_ _24,888 + OTB + Employee Benefits - 40hours_ **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more - **Family Friendly** - Enhanced family friendly policies, giving...
-
Customer Experience Coach
4 months ago
Nottingham, United Kingdom Blinds2go LTD Full time**Coaching Symphony**: - Conduct coaching sessions that inspire the team to deliver exceptional customer experiences. - Provide personalized guidance to individuals, helping them refine their customer interaction skills. **Training Composition**: - Develop and deliver training programs focused on customer service excellence - Keep the team abreast of the...
-
Customer Experience Designer
1 week ago
Nottingham, Nottingham, United Kingdom NeoSphere Tech Ltd Full time### Opportunity Overview We are seeking a talented Customer Experience Designer to join our clients growing experience design team at NeoSphere Tech Ltd. As a key member of our ambitious team, you will work with a wide variety of high-profile brands across a diverse mix of design briefs. ### Role Description This is a full-time role for a Customer...
-
Customer Experience Designer
1 week ago
Nottingham, Nottingham, United Kingdom NeoSphere Tech Ltd Full time### Opportunity Overview We are seeking a talented Customer Experience Designer to join our clients growing experience design team at NeoSphere Tech Ltd. As a key member of our ambitious team, you will work with a wide variety of high-profile brands across a diverse mix of design briefs. ### Role Description This is a full-time role for a Customer...
-
Customer Experience Associate
1 week ago
Nottingham, Nottingham, United Kingdom Nexeo Plastics Full timeJob Title: Customer Experience AssistantNexeo Plastics is a leading provider of thermoplastics solutions, serving customers across various end markets. We are seeking a highly skilled Customer Experience Assistant to join our team.Key Responsibilities:Engage with customers through multiple channels to build strong relationships and drive sales...
-
Customer Experience Associate
1 week ago
Nottingham, Nottingham, United Kingdom Nexeo Plastics Full timeJob Title: Customer Experience AssistantNexeo Plastics is a leading provider of thermoplastics solutions, serving customers across various end markets. We are seeking a highly skilled Customer Experience Assistant to join our team.Key Responsibilities:Engage with customers through multiple channels to build strong relationships and drive sales...
-
Customer Experience Associate
2 days ago
Nottingham, Nottingham, United Kingdom Nexeo Plastics Full timeJob Title: Customer Experience AssistantNexeo Plastics is a leading thermoplastics supplier that serves and connects customers across various end markets. We are seeking a highly skilled Customer Experience Assistant to drive sales and revenue growth, while fostering strong customer relationships.Key Responsibilities:Engage with customers through multiple...
-
Customer Experience Associate
2 days ago
Nottingham, Nottingham, United Kingdom Nexeo Plastics Full timeJob Title: Customer Experience AssistantNexeo Plastics is a leading thermoplastics supplier that serves and connects customers across various end markets. We are seeking a highly skilled Customer Experience Assistant to drive sales and revenue growth, while fostering strong customer relationships.Key Responsibilities:Engage with customers through multiple...
-
Customer Experience Expert
4 months ago
Nottingham, United Kingdom Inchcape Full time**Customer Experience Expert - Mercedes Benz Nottingham** - (22 hours = £13,688.89 + OTB)_ **Benefits** At Inchcape, we are all about rewarding hard work, that’s why we offer a benefits package with great perks from vehicle discounts to mental health support and much more - **Family Friendly** - Enhanced family friendly policies, giving you more time to...
-
Customer Experience Associate
1 week ago
Nottingham, Nottingham, United Kingdom Nexeo Plastics Full timeJob Title: Customer Experience AssistantNexeo Plastics is a leading thermoplastics supplier that serves and connects customers across various end markets. We are seeking a highly skilled Customer Experience Assistant to drive sales and revenue growth, while fostering strong customer relationships.Key Responsibilities:Actively engage with customers through...
-
Customer Experience Associate
1 week ago
Nottingham, Nottingham, United Kingdom Nexeo Plastics Full timeJob Title: Customer Experience AssistantNexeo Plastics is a leading thermoplastics supplier that serves and connects customers across various end markets. We are seeking a highly skilled Customer Experience Assistant to drive sales and revenue growth, while fostering strong customer relationships.Key Responsibilities:Actively engage with customers through...
-
Customer Experience Associate
2 days ago
Nottingham, Nottingham, United Kingdom Nexeo Plastics Full timeJob Title: Customer Experience AssistantNexeo Plastics is a leading thermoplastics supplier that serves and connects customers across various end markets. We are seeking a skilled Customer Experience Assistant to drive sales and revenue growth, foster strong customer relationships, and contribute to the development and execution of commercial strategies.Key...
-
Customer Experience Associate
2 days ago
Nottingham, Nottingham, United Kingdom Nexeo Plastics Full timeJob Title: Customer Experience AssistantNexeo Plastics is a leading thermoplastics supplier that serves and connects customers across various end markets. We are seeking a skilled Customer Experience Assistant to drive sales and revenue growth, foster strong customer relationships, and contribute to the development and execution of commercial strategies.Key...
Customer Experience Lead
4 months ago
Customer Experience LeadVacancy closing date: 14th June 2024Recruitment Partner: Emily Smith-KennyWe have a new and exciting opportunity for a Customer Experience Lead to join our Customer Operations Team, and become an expert in our Contact Lens Reward Plan (CLRP).Reporting into the Customer Operations Manager, you will provide support to Partners within the business, and will have internal line management responsibilities for a team of Customer Liaison Specialists, who manage all customer communications via written, verbal and social interaction.About the roleYou will receive training on all aspects of the CLRP, with a view to provide 'Train the Trainer' support to Partners, ensuring that they are well equipped to deliver an enhanced customer experience and commercial performance to customers on the plan.Responsibilities of the role include:· Supporting external partners with on-site training.· Supporting the Customer Operations Manager with ongoing relationship management.· Liaison with support teams such as Professional Services, CLRP Category Managers and Marketing teams.· Identifying ways to improve the Customer journey via root cause analysis.· Working with L&D teams to ensure re-training is carried out where appropriate.· Direct contact with customers who have escalated complaints/feedback.What you’ll need to have· Experience in people/partner management in a customer service environment.· Experience in complaint handling, up to and including executive level complaints.· Problem solving skills.· Be an effective communicator, and be comfortable presenting up to and including MD level.· A hands-on approach.· Capability of training and supporting others· Line Management experience.It would be great if you also have· Experience managing people in a contact centre environment.· Project Management skills.Our benefits· Discretionary annual bonus· Generous employee discounts· Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better. What's nextIf your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.#LI-Onsite
