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Customer Experience Associate

2 months ago

Nottingham, Nottingham, United Kingdom Nexeo Plastics Full time
Job Title: Customer Experience Assistant

Nexeo Plastics is a leading thermoplastics supplier that serves and connects customers across various end markets. We are seeking a highly skilled Customer Experience Assistant to drive sales and revenue growth, while fostering strong customer relationships.

Key Responsibilities:
  • Engage with customers through multiple channels, including phone, email, and live chat, to develop and maintain strong relationships.
  • Collaborate with internal teams to identify opportunities for upselling, cross-selling, and promoting new products or services.
  • Analyze sales data and customer feedback to generate insights and recommendations for optimizing sales performance.
  • Support promotional activities, product launches, and marketing campaigns that drive sales and increase market share.
  • Continuously seek ways to streamline processes, improve efficiency, and enhance customer experience to drive repeat business and referrals.
Requirements:
  • Preferred: Bachelor's degree in business administration, marketing, economics, or a related field.
  • Minimum of one year of experience in a customer-facing role within a commercial setting, ideally in sales, customer service, or related fields.
  • Fluency in the local language and English, with outstanding communication skills to engage customers and drive commercial success.
  • Proficiency in MS Office, ERP systems (e.g., SAP), and CRM software to support commercial operations and manage customer relationships.
What We Offer:
  • Permanent contract with competitive compensation and Social Benefits
  • Career growth opportunities in the industry plastics leader with an outstanding atmosphere
  • Home office policy (hybrid model)

Nexeo Plastics is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, and/or other legally protected characteristics.