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Customer Experience Associate

2 months ago

Nottingham, Nottingham, United Kingdom Nexeo Plastics Full time
Job Title: Customer Experience Assistant

Nexeo Plastics is a leading thermoplastics supplier that serves and connects customers across various end markets. We are seeking a skilled Customer Experience Assistant to drive sales and revenue growth, foster strong customer relationships, and contribute to the development and execution of commercial strategies.

Key Responsibilities:
  • Actively engage with customers through multiple channels, including phone, email, live chat, and more.
  • Develop and maintain strong relationships with key customers to foster loyalty, retention, and long-term business partnerships.
  • Collaborate closely with the sales team to identify opportunities for upselling, cross-selling, and promoting new products or services.
  • Analyze sales data and customer feedback to generate insights and recommendations for optimizing sales performance.
  • Support promotional activities, product launches, and marketing campaigns that drive sales and increase market share.
Requirements:
  • Preferred: Bachelor's degree in business administration, marketing, economics, or a related field.
  • Minimum of one year of experience in a customer-facing role within a commercial setting, ideally in sales, customer service, or related fields.
  • Fluency in the local language and English, with outstanding communication skills to engage customers and drive commercial success.
  • Proficiency in MS Office, ERP systems (e.g., SAP), and CRM software to support commercial operations and manage customer relationships.
What We Offer:
  • Permanent contract with competitive compensation and Social Benefits.
  • Career growth opportunities in the industry plastics leader with an outstanding atmosphere.
  • Home office policy (hybrid model).

Nexeo Plastics is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, and/or other legally protected characteristics.