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Customer Service Advisor

2 months ago

Coalville, United Kingdom AWD online Full time

Customer Service Advisor / Sales Support Administratorwith previous experience in a customer support / sales administration role or similar, excellent communication skills and attention to detail is required for a leading company based in Coalville, Leicestershire.

SALARY: Competitive + Benefits

BENEFITS: 25 days holiday plus Bank Holidays, Private Health Insurance, Pension,

enrolment into the Commission Bonus Scheme, where available

LOCATION: Coalville, Leicestershire - 100% Office Based

JOB TYPE: Full-Time, Permanent

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Sales Support Administratorwith previous experience in a customer support / sales administration role or similar, excellent communication skills and attention to detail.

Working as the Customer Service Advisor / Sales Support Administrator you will provide a high level of customer service and sales support for both the external customers of the business and the internal Sales Account Managers.

As the Customer Service Advisor / Sales Support Administrator you will be the first point of contact for customers with technical queries or order enquiries. You will be discussing products, pricing and processing new orders so the confidence and ability to build strong relationships with Customers, suppliers and colleagues is key.

DUTIES

Your duties and responsibilities as theCustomer Service Advisor / Sales Support Administrator will include:

  • First point of contact for customers
  • Sales enquiries:

o Initial discussion about the range of products offered

o Pricing based on price-list

  • Order Processing:
    • Order progressing
  • SIMs
  • Sorting and processing the booking in of SIMs from various networks
  • Checking and shipping SIMs
  • Billing
  • Raising and sending billing information
  • Initial point of enquiry for invoice queries
  • Estate maintenance
  • Ensuring that records match that of the customer
  • SIM SWAPs
  • Renewals of contracts
  • Fault finding
  • 1st line point of enquiry for technical queries
  • Support admin for field sales
  • Creating proposals, quotes and contracts

CANDIDATE REQUIREMENTS

  • Previous customer service / customer support experience
  • Confidence
  • Drive and enthusiasm
  • Attention to detail
  • The ability to build strong relationships with Customers, suppliers and colleagues
  • Excellent communication skills both written and verbal
  • Self-motivation
  • The ability to perform under pressure and time constraints
  • Knowledge and experience of sales techniques/customers services skills and the ability to improve them
  • Good computer skills including experience of using Microsoft packages

Requirement to Learn - Training Provided

In order to successfully perform in the role, it is necessary to continually develop personal knowledge of:

  • Customers
  • The product and the M2M market
  • Market conditions
  • The company’s processes and procedures
  • The internal software systems

The successful candidate will be required to undertake a Basic CRB (Criminal Records Bureau) check, five years previous employment and residency check and Credit Reference check

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12597

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Coalville, Leicestershire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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