Complaints Resolution Officer

3 weeks ago


Newham, United Kingdom AKTON Resourcing Ltd Full time

Complaints Resolution OfficerNewhamJob Role To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner agenciesKey AccountabilitiesTo be responsible for detailing with complaints effectively which will include:Processing and managing complaints allocated to you.Ensuring that complaints are properly logged and tracked.Undertaking thorough and detailed investigations of complaints about Council Services and partners. This may include corporate, and /or specialist areas.Mediating and working with staff and managers to bring about the resolution of complaints and enquiries to conclusion, liaising with other services as necessary.Researching background details to complaints and conduct interviews with members of the public, council officers and stakeholders and organise site visits where necessary



  • Newham, United Kingdom AKTON Resourcing Ltd Full time

    Complaints Resolution OfficerNewhamJob Role To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner agenciesKey AccountabilitiesTo...


  • Newham, United Kingdom AKTON Resourcing Ltd Full time

    Complaints Resolution OfficerNewhamJob Role To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner agenciesKey AccountabilitiesTo...


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  • Newham, United Kingdom Adecco Full time

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    We are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London.This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella.Responsible to the Customer Relations Manager, the role is to undertake stage 2 reviews...


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