Complaints Resolution Officer
3 weeks ago
Complaints Resolution OfficerNewhamJob Role To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner agenciesKey AccountabilitiesTo be responsible for detailing with complaints effectively which will include:Processing and managing complaints allocated to you.Ensuring that complaints are properly logged and tracked.Undertaking thorough and detailed investigations of complaints about Council Services and partners. This may include corporate, and /or specialist areas.Mediating and working with staff and managers to bring about the resolution of complaints and enquiries to conclusion, liaising with other services as necessary.Researching background details to complaints and conduct interviews with members of the public, council officers and stakeholders and organise site visits where necessary
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Complaints Resolution Officer
1 month ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeComplaints Resolution OfficerNewhamJob Role To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner agenciesKey AccountabilitiesTo...
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Complaints Resolution Officer
1 week ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeComplaints Resolution OfficerNewhamJob Role To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner agenciesKey AccountabilitiesTo...
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Complaints Review Officer
4 weeks ago
Newham, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London. This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella. Responsible to the Customer Relations Manager, the role is to undertake stage 2...
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Complaints Review Officer
3 weeks ago
Newham, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London.This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella.Responsible to the Customer Relations Manager, the role is to undertake stage 2 reviews...
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Complaints Review Officer
3 weeks ago
Newham, Cornwall, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London. This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella. Responsible to the Customer Relations Manager, the role is to undertake stage 2...
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Complaints Review Officer
3 weeks ago
Newham, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London.This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella.Responsible to the Customer Relations Manager, the role is to undertake stage 2 reviews...
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Complaints Investigators
3 weeks ago
Newham, Cornwall, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London. This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella. Responsible to the Customer Relations Manager, the role is to undertake stage 2...
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Complaints Handler
4 weeks ago
Newham, United Kingdom CRA GROUP LIMITED Full time**RMS Business Officer - Initially 1 month - £16.63ph PAYE or £20.59ph Umbrella** Complaints investigating and responding to stage 1, stage 2 and Housing Ombudsman cases. - To provide an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries. - To take requests for repairs from tenants and order repair work...
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Customer Liaison + System Support Officer
4 weeks ago
Newham, United Kingdom CRA GROUP LIMITED Full time2-3 months contract with London Borough of Newham Council_ **Job Summary**: To ensure the effective implementation of the Council’s corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure. - Through the thorough investigation of complaints, identify areas for service improvement...
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Customer Liaison
4 weeks ago
Newham, United Kingdom Deekay Technical Full timeOverall Purpose of Job - To include, but not exclusive to, all permit complaints & enquiries, enquiries regarding possible abuse of the permit system, for example oversize vehicles, enquiries regarding the introduction of parking enforcement for example, Healthy School Streets and Low Traffic Neighbourhoods - To ensure the effective implementation of the...
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Newham, United Kingdom Recroot Ltd Full timeRecroot are looking for a Repairs Maintenance Service Business Officer to join our client based with Newham Council. Complaints investigating and responding to stage 1, stage 2 and Housing Ombudsman cases. To provide an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries. To take requests for repairs from...
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Business Rates Officer
7 days ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeBusiness Rates Officer Newham Job Role Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner. Ensure customer enquiries and complaints are effectively resolved liaising with other departments as necessary. Ensure cash collection is maximised. Prepare schedules for the setting of program...
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Business Rates Officer
6 days ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeBusiness Rates OfficerNewhamJob Role Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.Ensure customer enquiries and complaints are effectively resolved liaising with other departments as necessary.Ensure cash collection is maximised.Prepare schedules for the setting of program parameters in...
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Business Rates Officer
6 days ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeBusiness Rates OfficerNewhamJob Role Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.Ensure customer enquiries and complaints are effectively resolved liaising with other departments as necessary.Ensure cash collection is maximised.Prepare schedules for the setting of program parameters in...
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Environmental Health Officer
4 weeks ago
Newham, United Kingdom AAtom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has an opportunity for an **Environmental Health Officer** on a month’s contract with a possibility of extension. **Duties**: - To assist with noise investigations and clearance of a backlog of noise related work - Noise monitoring (commercial noise sources) - Installing noise monitoring equipment...
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Head of Children's Health Service
4 weeks ago
Newham, United Kingdom Ackerman Pierce Ltd Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - Registered as a nurse ideally and registered with midwifery council Looking for string management skills Job Purpose...
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Head of Children's Health Service
3 weeks ago
Newham, United Kingdom Ackerman Pierce Ltd Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience -Registered as a nurse ideally and registered with midwifery council Looking for string management skillsJob Purpose 1.To...
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Newham Council
3 weeks ago
Newham, United Kingdom Remedy Social Work Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skillsJob Purpose1. To...
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Newham Council
4 weeks ago
Newham, United Kingdom Remedy Social Work Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skills Job...
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Deputy Head of Mayor's Office
4 weeks ago
Newham, United Kingdom TEMP A STOR LIMITED Full timeOverall Purpose of Job The Deputy Head of the Mayor’s office and Executive Assistant to the Mayor is a vital role within the council supporting the Mayor and Cabinet so that they can undertake their executive and civic functions effectively. The role will involve: - Working with mínimal supervision to provide an excellent diary management and executive...