Customer Liaison

2 months ago

Newham, United Kingdom Deekay Technical Full time

Overall Purpose of Job
- To include, but not exclusive to, all permit complaints & enquiries, enquiries regarding possible abuse of the permit system, for example oversize vehicles, enquiries regarding the introduction of parking enforcement for example, Healthy School Streets and Low Traffic Neighbourhoods
- To ensure the effective implementation of the Council’s corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure.
- Through the thorough investigation of complaints, identify areas for service improvement and programmes for improving the understanding of parking and traffic regulations and decriminalised enforcement.

Rate: £16.35 Umbrella

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £16.35 per hour

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)
- local authority: 1 year (preferred)

Work Location: One location

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