Complaints Investigators

3 weeks ago

Newham Cornwall, United Kingdom Adecco Full time

We are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London.
This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella.
Responsible to the Customer Relations Manager, the role is to undertake stage 2 reviews of complaints casework in line with the Housing Ombudsman Code
Lad on investigating and responding to complex cases, including Stage 2 complaints, high profile ME's and ombudsman cases
Draft high quality responses for Stage 2 complaints and work with respective directors to meet statutory timelines
Provide detailed case management for adhoc complex cases ensuring there is a clear audit of steps taken and monitoring the delivery of resolutions
Audit the use of complaints and member enquiries systems to ensure staff are complying with current procedures and provide feedback to managers to assist with staff performance management
Provide accurate timely report and briefings concerning complaints, members enquiries and Freedom of Information requests
To coordinate receipt of all necessary information in relation to Freedom of Information and Subject Access Requests from service areas and ensure responses are provided within statutory deadlinesThe successful applicant will have a good understanding of complaints handling at a local authority, with knowledge of housing services provided within local authorities.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser #J-18808-Ljbffr

  • Complaints Review Officer

    3 weeks ago

    Newham, Cornwall, United Kingdom Adecco Full time

    We are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London. This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella. Responsible to the Customer Relations Manager, the role is to undertake stage 2...

  • Complaints Handler

    1 month ago

    Newham, United Kingdom CRA GROUP LIMITED Full time

    **RMS Business Officer - Initially 1 month - £16.63ph PAYE or £20.59ph Umbrella** Complaints investigating and responding to stage 1, stage 2 and Housing Ombudsman cases. - To provide an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries. - To take requests for repairs from tenants and order repair work...

  • Complaints Resolution Officer

    2 weeks ago

    Newham, United Kingdom AKTON Resourcing Ltd Full time

    Complaints Resolution OfficerNewhamJob Role To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner agenciesKey AccountabilitiesTo...

  • Complaints Review Officer

    4 weeks ago

    Newham, United Kingdom Adecco Full time

    We are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London.This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella.Responsible to the Customer Relations Manager, the role is to undertake stage 2 reviews...

  • Complaints Review Officer

    1 month ago

    Newham, United Kingdom Adecco Full time

    We are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London. This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella. Responsible to the Customer Relations Manager, the role is to undertake stage 2...

  • Repairs Maintenance Service Investigations Officer

    1 month ago

    Newham, United Kingdom Recroot Ltd Full time

    Recroot are looking for a Repairs Maintenance Service Business Officer to join our client based with Newham Council. Complaints investigating and responding to stage 1, stage 2 and Housing Ombudsman cases. To provide an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries. To take requests for repairs from...

  • Business Support Officer

    4 weeks ago

    Newham, United Kingdom Deekay Technical Full time

    Complaints investigating and responding to stage 1, stage 2 and Housing Ombudsman cases. - To provide an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries. - To take requests for repairs from tenants and order repair work whilst maintaining the highest level of customer service. - To prioritise jobs by...

  • Housing Ombudsman Resolutions Officer

    4 weeks ago

    Newham, United Kingdom Recroot Ltd Full time

    Recroot are looking for a Resolutions Office to join our client based with Newham Council. Role to investigate and respond to all Member Enquiries, Stage 1, stage 2 complaints and Housing Ombudsman cases Office based 5 days per week, Bridge Road Depot, Stratford E15 3LX (nearest DLR - Abbey Road) **Overall Purpose of Job** To be responsible for dealing...

  • Customer Liaison + System Support Officer

    1 month ago

    Newham, United Kingdom CRA GROUP LIMITED Full time

    2-3 months contract with London Borough of Newham Council_ **Job Summary**: To ensure the effective implementation of the Council’s corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure. - Through the thorough investigation of complaints, identify areas for service improvement...

  • Food Safety

    1 month ago

    Launceston, Cornwall, United Kingdom Dunbia Full time

    We're a family-owned company and a global leader in the food industry, creating consistent quality meat products from sustainable sources for some of the UK’s biggest supermarkets and food service providers. Our passion for quality and innovation drives our rapid growth, and we're looking for ambitious graduates like you to join our team. Imagine...

  • Business Rates Officer

    1 day ago

    London Borough of Newham, United Kingdom Omega Recruitment Group Full time

    Job DescriptionBusiness Rates OfficerLocation : Newham Start Time 09:00 AMEnd Time 05:00 PMHours Per Week 36.00PAYE Rate : £22.36 ph (Basic Rate £19.95 + 12.07% holiday pay)  + exclusive retention bonus of upto £1000.00 per year if employed via Omega Recruitment Agency Job Description Systems used Civica and Academy Hybrid Working. Specific...

  • Business Rates Officer

    23 hours ago

    London Borough of Newham, United Kingdom Omega Recruitment Group Full time

    Business Rates OfficerLocation : Newham Start Time 09:00 AMEnd Time 05:00 PMHours Per Week 36.00PAYE Rate : £22.36 ph (Basic Rate £19.95 + 12.07% holiday pay)  + exclusive retention bonus of upto £1000.00 per year if employed via Omega Recruitment Agency Job Description Systems used Civica and Academy Hybrid Working. Specific Responsibilities Key tasks...