Complaints Review Officer
3 weeks ago
We are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London.This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella.Responsible to the Customer Relations Manager, the role is to undertake stage 2 reviews of complaints casework in line with the Housing Ombudsman CodeLad on investigating and responding to complex cases, including Stage 2 complaints, high profile ME's and ombudsman casesDraft high quality responses for Stage 2 complaints and work with respective directors to meet statutory timelinesProvide detailed case management for adhoc complex cases ensuring there is a clear audit of steps taken and monitoring the delivery of resolutionsAudit the use of complaints and member enquiries systems to ensure staff are complying with current procedures and provide feedback to managers to assist with staff performance managementProvide accurate timely report and briefings concerning complaints, members enquiries and Freedom of Information requestsTo coordinate receipt of all necessary information in relation to Freedom of Information and Subject Access Requests from service areas and ensure responses are provided within statutory deadlinesThe successful applicant will have a good understanding of complaints handling at a local authority, with knowledge of housing services provided within local authorities.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
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Complaints Review Officer
4 weeks ago
Newham, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London. This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella. Responsible to the Customer Relations Manager, the role is to undertake stage 2...
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Complaints Review Officer
3 weeks ago
Newham, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London.This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella.Responsible to the Customer Relations Manager, the role is to undertake stage 2 reviews...
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Complaints Review Officer
3 weeks ago
Newham, Cornwall, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London. This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella. Responsible to the Customer Relations Manager, the role is to undertake stage 2...
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Complaints Resolution Officer
1 month ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeComplaints Resolution OfficerNewhamJob Role To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner agenciesKey AccountabilitiesTo...
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Complaints Resolution Officer
1 week ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeComplaints Resolution OfficerNewhamJob Role To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner agenciesKey AccountabilitiesTo...
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Complaints Investigators
3 weeks ago
Newham, Cornwall, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London. This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella. Responsible to the Customer Relations Manager, the role is to undertake stage 2...
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Complaints Handler
4 weeks ago
Newham, United Kingdom CRA GROUP LIMITED Full time**RMS Business Officer - Initially 1 month - £16.63ph PAYE or £20.59ph Umbrella** Complaints investigating and responding to stage 1, stage 2 and Housing Ombudsman cases. - To provide an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries. - To take requests for repairs from tenants and order repair work...
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Environmental Health Officer
4 weeks ago
Newham, United Kingdom AAtom Recruitment Full timeWorking on behalf of a Local Authority, Aatom Recruitment has an opportunity for an **Environmental Health Officer** on a month’s contract with a possibility of extension. **Duties**: - To assist with noise investigations and clearance of a backlog of noise related work - Noise monitoring (commercial noise sources) - Installing noise monitoring equipment...
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Customer Liaison
4 weeks ago
Newham, United Kingdom Deekay Technical Full timeOverall Purpose of Job - To include, but not exclusive to, all permit complaints & enquiries, enquiries regarding possible abuse of the permit system, for example oversize vehicles, enquiries regarding the introduction of parking enforcement for example, Healthy School Streets and Low Traffic Neighbourhoods - To ensure the effective implementation of the...
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Business Rates Officer
6 days ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeBusiness Rates Officer Newham Job Role Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner. Ensure customer enquiries and complaints are effectively resolved liaising with other departments as necessary. Ensure cash collection is maximised. Prepare schedules for the setting of program...
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Business Rates Officer
6 days ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeBusiness Rates OfficerNewhamJob Role Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.Ensure customer enquiries and complaints are effectively resolved liaising with other departments as necessary.Ensure cash collection is maximised.Prepare schedules for the setting of program parameters in...
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Business Rates Officer
6 days ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeBusiness Rates OfficerNewhamJob Role Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.Ensure customer enquiries and complaints are effectively resolved liaising with other departments as necessary.Ensure cash collection is maximised.Prepare schedules for the setting of program parameters in...
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Social Care Officer
4 weeks ago
Newham, United Kingdom Service Care Solutions Full timeSocial Care Officer Job Description London Borough of Islington are looking for a Social Care Officer to complete Face to Face Care Act Assessments in the community, draw up Support Plans where it is identified that the resident has care and support needs, and complete initial reviews of the service provided. This is an unqualified social work position and...
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Social Care Officer
3 weeks ago
Newham, United Kingdom Service Care Solutions Full timeSocial Care OfficerJob DescriptionLondon Borough of Islington are looking for a Social Care Officer to complete Face to Face Care Act Assessments in the community, draw up Support Plans where it is identified that the resident has care and support needs, and complete initial reviews of the service provided. This is an unqualified social work position and the...
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Attendance and Welfare Officer
4 weeks ago
Newham, United Kingdom Harris Science Academy East London Full timeDo you have experience overseeing attendance at a school level? We are looking for an Attendance and Welfare Officer to join our dedicated academy team at Harris Science Academy East London. This role is likely to suit an individual looking to develop in a school environment with attendance related experience. **About Us**: We are a co-educational secondary...
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Head of Resident Operations
3 weeks ago
Newham, United Kingdom Aatom Recruitment Full timeIdeally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme.To strategically...
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Head of Resident Operations
3 weeks ago
Newham, United Kingdom Aatom Recruitment Full timeIdeally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme.To strategically...
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Head of Resident Operations
4 weeks ago
Newham, United Kingdom Aatom Recruitment Full timeIdeally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme. To...
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Head of Children's Health Service
3 weeks ago
Newham, United Kingdom Ackerman Pierce Ltd Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience -Registered as a nurse ideally and registered with midwifery council Looking for string management skillsJob Purpose 1.To...
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Head of Children's Health Service
4 weeks ago
Newham, United Kingdom Ackerman Pierce Ltd Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - Registered as a nurse ideally and registered with midwifery council Looking for string management skills Job Purpose...