Head of Resident Operations

3 weeks ago

Newham, United Kingdom Aatom Recruitment Full time

Ideally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme.To strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements.The areas of operational responsibility include;o Corporate Contact Centre including telephony systems and channel shifto Workforce planning and performance managemento Quality assurance and system and service development o Delivery of Resident Experience Programme work streamsTo act as a lead operational interface with the wider leadership team, building positive and effective relationships across the organisation at all levels.To ensure the effective handling of enquires and complaints received by service via all means of communication, including the oversight of office systems.To work with a high degree of autonomy and initiative, independently providing reporting, briefings, research, complex drafting, special projects and the production of internal and external facing presentations.The post holder will be expected to make a significant contribution to the effective delivery of services and delivery of the key corporate objectives to improve resident experience

  • Head of Resident Operations

    3 weeks ago

    Newham, United Kingdom Aatom Recruitment Full time

    Ideally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme.To strategically...

  • Head of Resident Operations

    4 weeks ago

    Newham, United Kingdom Aatom Recruitment Full time

    Ideally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme. To...

  • Head Of Resident Operations

    4 weeks ago

    Newham, Cornwall, United Kingdom Aatom Recruitment Full time

    Ideally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme. To...

  • Newham Council

    4 weeks ago

    Newham, Cornwall, United Kingdom Remedy Social Work Full time

    Ideally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme. To...

  • Deputy Head of Mayor's Office

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  • Newham Council

    4 weeks ago

    Newham, Cornwall, United Kingdom Remedy Social Work Full time

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  • Senior Operations Executive

    4 weeks ago

    Newham, Cornwall, United Kingdom Aatom Recruitment Full time

    Ideally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme. To strategically...

  • Newham Council

    4 weeks ago

    Newham, Cornwall, United Kingdom Remedy Social Work Full time

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  • Head of Children's Health Service

    4 weeks ago

    Newham, United Kingdom Ackerman Pierce Ltd Full time

    The candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - Registered as a nurse ideally and registered with midwifery council Looking for string management skills Job Purpose...

  • Newham Council

    3 weeks ago

    Newham, United Kingdom Remedy Social Work Full time

    The candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skillsJob Purpose1. To...

  • Newham Council

    4 weeks ago

    Newham, United Kingdom Remedy Social Work Full time

    The candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skills Job...

  • Head Of Children's Health Service

    3 weeks ago

    Newham, Cornwall, United Kingdom Ackerman Pierce Ltd Full time

    The candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - Registered as a nurse ideally and registered with midwifery council Looking for string management skills Job Purpose...

  • Newham Council

    3 weeks ago

    Newham, Cornwall, United Kingdom Remedy Social Work Full time

    The candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skills Job Purpose...

  • Newham Council

    3 weeks ago

    Newham, Cornwall, United Kingdom Remedy Social Work Full time

    The candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skills To lead the...

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    3 weeks ago

    Newham, Cornwall, United Kingdom TimePlan Education Full time

    An opportunity has arisen for an experienced Cover Supervisor to join a Good Academy in the borough of Newham. The School This large academy based in the heart of Newham is currently looking to recruit an experienced Cover Supervisor to join their team ASAP. The successful Head Teacher together with his very forward-thinking Senior Leadership Team are...