Head of Resident Operations
4 weeks ago
Ideally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme.
To strategically manage and develop a professional service area ensuring that the delivery of the service meets all Council, professional and legislative requirements.
The areas of operational responsibility include;
o Corporate Contact Centre including telephony systems and channel shift
o Workforce planning and performance management
o Quality assurance and system and service development
o Delivery of Resident Experience Programme work streams
To act as a lead operational interface with the wider leadership team, building positive and effective relationships across the organisation at all levels.
To ensure the effective handling of enquires and complaints received by service via all means of communication, including the oversight of office systems.
To work with a high degree of autonomy and initiative, independently providing reporting, briefings, research, complex drafting, special projects and the production of internal and external facing presentations.
The post holder will be expected to make a significant contribution to the effective delivery of services and delivery of the key corporate objectives to improve resident experience
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Head of Resident Operations
3 weeks ago
Newham, United Kingdom Aatom Recruitment Full timeIdeally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme.To strategically...
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Head of Resident Operations
3 weeks ago
Newham, United Kingdom Aatom Recruitment Full timeIdeally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme.To strategically...
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Head Of Resident Operations
4 weeks ago
Newham, Cornwall, United Kingdom Aatom Recruitment Full timeIdeally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme. To...
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Newham Council
4 weeks ago
Newham, Cornwall, United Kingdom Remedy Social Work Full timeIdeally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme. To...
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Deputy Head of Mayor's Office
4 weeks ago
Newham, United Kingdom TEMP A STOR LIMITED Full timeOverall Purpose of Job The Deputy Head of the Mayor’s office and Executive Assistant to the Mayor is a vital role within the council supporting the Mayor and Cabinet so that they can undertake their executive and civic functions effectively. The role will involve: - Working with mínimal supervision to provide an excellent diary management and executive...
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Newham Council
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Newham, Cornwall, United Kingdom Remedy Social Work Full timeThe purpose of the role, as Head of Service, is two-fold: To promote community safety, engagement and empowerment, and to build resilience within and among communities, particularly in relation to Anti-Social Behaviour, vulnerability to exploitation and low-level criminality. This include having due regard to the need to prevent people from being drawn...
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Senior Operations Executive
4 weeks ago
Newham, Cornwall, United Kingdom Aatom Recruitment Full timeIdeally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme. To strategically...
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Newham Council
4 weeks ago
Newham, Cornwall, United Kingdom Remedy Social Work Full timeTo promote community safety, engagement and empowerment, and to build resilience within and among communities, particularly in relation to Anti-Social Behaviour, vulnerability to exploitation and low-level criminality. This means maintaining all necessary partnership arrangements with Category 1 and 2 responders and leading the work with public sector...
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Head of Children's Health Service
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Head of Children's Health Service
3 weeks ago
Newham, United Kingdom Ackerman Pierce Ltd Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience -Registered as a nurse ideally and registered with midwifery council Looking for string management skillsJob Purpose 1.To...
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Newham Council
4 weeks ago
Newham, United Kingdom Remedy Social Work Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skills Job...
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Newham Council
3 weeks ago
Newham, United Kingdom Remedy Social Work Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skillsJob Purpose1. To...
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Head Of Children's Health Service
3 weeks ago
Newham, Cornwall, United Kingdom Ackerman Pierce Ltd Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - Registered as a nurse ideally and registered with midwifery council Looking for string management skills Job Purpose...
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Newham Council
3 weeks ago
Newham, Cornwall, United Kingdom Remedy Social Work Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skills Job Purpose...
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Newham Council
3 weeks ago
Newham, Cornwall, United Kingdom Remedy Social Work Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skills To lead the...
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Cover Supervisors for Secondary Schools
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Newham, Cornwall, United Kingdom TimePlan Education Full timeAn opportunity has arisen for an experienced Cover Supervisor to join a Good Academy in the borough of Newham. The School This large academy based in the heart of Newham is currently looking to recruit an experienced Cover Supervisor to join their team ASAP. The successful Head Teacher together with his very forward-thinking Senior Leadership Team are...