Complaints Review Officer
3 weeks ago
We are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London.
This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella. Responsible to the Customer Relations Manager, the role is to undertake stage 2 reviews of complaints casework in line with the Housing Ombudsman CodeLad on investigating and responding to complex cases, including Stage 2 complaints, high profile ME's and ombudsman cases
Draft high quality responses for Stage 2 complaints and work with respective directors to meet statutory timelines
Provide detailed case management for adhoc complex cases ensuring there is a clear audit of steps taken and monitoring the delivery of resolutions
Audit the use of complaints and member enquiries systems to ensure staff are complying with current procedures and provide feedback to managers to assist with staff performance management
Provide accurate timely report and briefings concerning complaints, members enquiries and Freedom of Information requests
To coordinate receipt of all necessary information in relation to Freedom of Information and Subject Access Requests from service areas and ensure responses are provided within statutory deadlinesThe successful applicant will have a good understanding of complaints handling at a local authority, with knowledge of housing services provided within local authorities. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser #J-18808-Ljbffr
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Complaints Review Officer
3 weeks ago
Newham, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London.This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella.Responsible to the Customer Relations Manager, the role is to undertake stage 2 reviews...
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Complaints Review Officer
1 month ago
Newham, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London. This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella. Responsible to the Customer Relations Manager, the role is to undertake stage 2...
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Complaints Review Officer
3 weeks ago
Newham, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London.This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella.Responsible to the Customer Relations Manager, the role is to undertake stage 2 reviews...
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Complaints Investigators
3 weeks ago
Newham, Cornwall, United Kingdom Adecco Full timeWe are currently recruiting for a Complaints Review Officer on behalf of our public sector client based in East London. This is an interim contract initially for 3 to 6 months with view for further extension and is paying £23.48 per hour PAYE or £30.81 per hour Umbrella. Responsible to the Customer Relations Manager, the role is to undertake stage 2...
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Complaints Resolution Officer
2 weeks ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeComplaints Resolution OfficerNewhamJob Role To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. To work as part of a team to deliver high quality responses to customers complaints and enquiries. To develop and maintain good relations with service areas and partner agenciesKey AccountabilitiesTo...
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Business Officer
4 weeks ago
Newham, United Kingdom Essential Employment Full timeBusiness Officer (Complaints) based in Newham and the rate is £16.63ph PAYE This is a full time role working on a temporary contract. Employer Reference: RQ809498 **Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
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Complaints Handler
1 month ago
Newham, United Kingdom CRA GROUP LIMITED Full time**RMS Business Officer - Initially 1 month - £16.63ph PAYE or £20.59ph Umbrella** Complaints investigating and responding to stage 1, stage 2 and Housing Ombudsman cases. - To provide an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries. - To take requests for repairs from tenants and order repair work...
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Customer Liaison + System Support Officer
1 month ago
Newham, United Kingdom CRA GROUP LIMITED Full time2-3 months contract with London Borough of Newham Council_ **Job Summary**: To ensure the effective implementation of the Council’s corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure. - Through the thorough investigation of complaints, identify areas for service improvement...
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Housing Ombudsman Resolutions Officer
4 weeks ago
Newham, United Kingdom Recroot Ltd Full timeRecroot are looking for a Resolutions Office to join our client based with Newham Council. Role to investigate and respond to all Member Enquiries, Stage 1, stage 2 complaints and Housing Ombudsman cases Office based 5 days per week, Bridge Road Depot, Stratford E15 3LX (nearest DLR - Abbey Road) **Overall Purpose of Job** To be responsible for dealing...
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Newham, United Kingdom Recroot Ltd Full timeRecroot are looking for a Repairs Maintenance Service Business Officer to join our client based with Newham Council. Complaints investigating and responding to stage 1, stage 2 and Housing Ombudsman cases. To provide an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries. To take requests for repairs from...
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Business Support Officer
4 weeks ago
Newham, United Kingdom Deekay Technical Full timeComplaints investigating and responding to stage 1, stage 2 and Housing Ombudsman cases. - To provide an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries. - To take requests for repairs from tenants and order repair work whilst maintaining the highest level of customer service. - To prioritise jobs by...
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Business Rates Officer
2 weeks ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeBusiness Rates Officer Newham Job Role Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner. Ensure customer enquiries and complaints are effectively resolved liaising with other departments as necessary. Ensure cash collection is maximised. Prepare schedules for the setting of program...
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Business Rates Officer
1 week ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeBusiness Rates OfficerNewhamJob Role Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.Ensure customer enquiries and complaints are effectively resolved liaising with other departments as necessary.Ensure cash collection is maximised.Prepare schedules for the setting of program parameters in...
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Business Rates Officer
1 week ago
Newham, United Kingdom AKTON Resourcing Ltd Full timeBusiness Rates OfficerNewhamJob Role Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.Ensure customer enquiries and complaints are effectively resolved liaising with other departments as necessary.Ensure cash collection is maximised.Prepare schedules for the setting of program parameters in...
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Procurement Support Officer
4 weeks ago
Newham, United Kingdom Essential Employment Full timeProcurement Support Officer based in Newham and the rate is £13.39ph PAYE This is a full time role working on a temporary contract. Employer Reference: RQ797215 They will be required to provide the pivotal support tasks which will assist in the effective delivery of the Strategic Procurement Service. They will be the welcoming response to...
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Senior Operations Executive
4 weeks ago
Newham, Cornwall, United Kingdom Aatom Recruitment Full timeIdeally looking for someone with a contact centre background that can support the managers with day to day operations and support me with the improvement programme we have underway - in particular the re-procurement of our telephony platform and roll out of a chatbot. Need someone who can 'do-the-doing' rather than re-design the programme. To strategically...
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Head Of Resident Operations
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Newham Council
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Head Of Children's Health Service
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Newham Council
4 weeks ago
Newham, Cornwall, United Kingdom Remedy Social Work Full timeThe candidate will need to fulfil the role of Lead Nurse and CQC Registered Manager for the service and line manage members of the Senior Management Team Have experience of 0-19 children's public health Should have Clinical experience - registered as a nurse ideally and registered with midwifery council Looking for string management skills Job Purpose...