Housing Ombudsman Resolutions Officer

2 weeks ago


Newham, United Kingdom Recroot Ltd Full time

Recroot are looking for a Resolutions Office to join our client based with Newham Council.

Role to investigate and respond to all Member Enquiries, Stage 1, stage 2 complaints and Housing Ombudsman cases Office based 5 days per week, Bridge Road Depot, Stratford E15 3LX (nearest DLR - Abbey Road)

**Overall Purpose of Job**

To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries.

To work as part of a team to deliver high quality responses to customers complaints and enquiries.

To develop and maintain good relations with service areas and partner agencies

Promote a positive image of the Council and to enhance its reputation.

To take a lead role on a specific area of work or projects on behalf of the Manager

**Job Types**: Full-time, Temporary contract, Fixed term contract

**Salary**: £21.64 per hour

**Benefits**:

- Company pension
- Gym membership

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 1109328
Expected start date: 27/11/2023



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