Customer Liaison + System Support Officer

2 months ago


Newham, United Kingdom CRA GROUP LIMITED Full time

2-3 months contract with London Borough of Newham Council_

**Job Summary**:

To ensure the effective implementation of the Council’s corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service with regard to that procedure.
- Through the thorough investigation of complaints, identify areas for service improvement and programmes for improving the understanding of parking and traffic regulations and decriminalised enforcement.**Key Duties/Accountabilities**:

To include, but not exclusive to, all permit complaints & enquiries, enquiries regarding possible abuse of the permit system, for example oversize vehicles, enquiries regarding the introduction of parking enforcement, for example, Healthy School Streets and Low Traffic Neighbourhoods
- To ensure the effective implementation of the Council’s corporate complaints procedure and to act as the Stage 1 Complaints officer for the parking service about that procedure.
To support the development of an organisational culture that is positive, flexible, responsive, forward-looking and performance and customer focussed.
- To develop and maintain effective communications where necessary, liaison and working relationships, both internally and externally, by directly employed staff and external resources, with elected members, client officers, community and business partners, relevant organisations, and individuals, so as to ensure maximum effectiveness of the services delivered by the group.
- To carry out such other duties within the competence of the post holder as may be reasonably required from time to time.
- To ensure the implementation of both the Corporate and the Public Realm Health and Safety Policy, to exercise due care and ensure the safety of post holders and others during all work.
- To be aware of relevant Health and Safety legislation and implement working practices to ensure compliance.
- The Council has a strong commitment to achieving equality of opportunity in both services to the community and the employment of people, and expects all employees to understand and promote the policies in their work.

**Essential Experience Required**:

- Experience in Customer Liaison and system support officer work.
- Or experience in a similar role.

**Essential Qualifications Required**:

- 3 GCSE’S, Grades A-C, or equivalent including English and Maths.
- The closing date for this position is _**_Monday 27_**_th_**_ March at 15:00_


  • Customer Liaison

    6 days ago


    Newham, United Kingdom Deekay Technical Full time

    Overall Purpose of Job - To include, but not exclusive to, all permit complaints & enquiries, enquiries regarding possible abuse of the permit system, for example oversize vehicles, enquiries regarding the introduction of parking enforcement for example, Healthy School Streets and Low Traffic Neighbourhoods - To ensure the effective implementation of the...


  • Newham, United Kingdom Essential Employment Full time

    Resident Liaison Officer based in Newham. The rate of pay is £16.00ph PAYE This is a full time role working on a temporary contract. The reference number is: RQ976552 They will engage with tenants and support agencies so that tenants have appropriate support to facilitate access for works. This is particularly important where vulnerability and special...


  • Newham, United Kingdom OnlyFE Full time

    **Schools Liaison Officer** **Salary: Starting at £33,005.00 with progression to £34,912.00 per annum** **Maternity cover - January 2023 to February 2024** **Full time, 36 hours per week** **Closing date: 12 noon on Monday 16 January 2023** A warm welcome to NewVIc - a place where all ambitions are celebrated. As one of the largest sixth form colleges...


  • Newham, United Kingdom Neway International Ltd Full time

    Neway is looking for an Emergency Accommodation Allocations Officer to join our client based with Newham Council. This role is starting asap, working Mon to Fri, 36 hours a week. Paying £16.35 p/h PAYE To identify suitable emergency temporary accommodation vacancies and allocate them appropriately, according to specified requirements and needs, to...


  • Newham, United Kingdom Daniel Owen Ltd Full time

    Monday - Friday 9am - 5pm Ongoing Temp positionOffice based p/h PAYE Must have previous experience working with Council Tax/Benefits Overall Purpose of JobTo serve the customers of the Council by collecting the right council tax from the right person at the right time, and paying the right benefit to the right customer at the right time.To put the Council's...


  • Newham, United Kingdom Positive Employment Full time

    Positive Employment is currently recruiting a Procurement Support Officer for our client based in Newham. **Duties and Responsibilities but not limited to**: - Gather tender and all other information necessary to assist the Procurement Managers, Procurement Support Manager and Strategic Procurement Officer/s. - To manage and maintain information on tender...


  • Newham, United Kingdom milk education Full time

    Are you an experienced Lead Admissions & Attendance officer seeking a new and exciting opportunity? Milk Education are working in partnership with a co-educatonal multi-ethnic secondary school based in Newham who are seeking to appoint an experienced Lead Admissions & Attendance Officer to join them. Experience of Leading an Admissions / Attendance team is...


  • Newham, United Kingdom Harris Science Academy East London Full time

    Do you have experience overseeing attendance at a school level? We are looking for an Attendance and Welfare Officer to join our dedicated academy team at Harris Science Academy East London. This role is likely to suit an individual looking to develop in a school environment with attendance related experience. **About Us**: We are a co-educational secondary...


  • Newham, United Kingdom Essential Employment Full time

    Procurement Support Officer based in Newham and the rate is £13.39ph PAYE This is a full time role working on a temporary contract. Employer Reference: RQ797215 They will be required to provide the pivotal support tasks which will assist in the effective delivery of the Strategic Procurement Service. They will be the welcoming response to...


  • Newham, United Kingdom ASPIRE NON PROFIT CONSULTING (UK) LTD Full time

    You will also be the liaison point for private sector landlords to raise any concerns, which could result in Notice being served. You will be expected to possess knowledge of; The housing and support needs of homeless and housing applicants and tenants. The requirements and regulations pertaining to the private rented sector Welfare benefits and financial...


  • Newham, United Kingdom Deekay Technical Full time

    RMS Complaints Resolution Officer 1. To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. 2. To work as part of a team to deliver high quality responses to customers complaints and enquiries. 3. To develop and maintain good relations with service areas and partner agencies 4. Promote a positive...


  • Newham, United Kingdom Ackerman Pierce Ltd Full time

    Temporary Accommodation Officer My client is currently looking for an experienced Temporary Accommodation Officer who can place and manage tenants into Temporary Accommodation. The Officer must understand how Local Authorities work regarding their policies and procedures. The team want someone who can add knowledge and experience alongside their peers...


  • Newham, United Kingdom 4Recruitment Services Full time

    **Direct Payments Officer - Newham (Temp Vacancy)** **Umbrella Pay Rate:£23.00ph** **Full-Time (37 hours)** **Job Purpose**: The Direct Payments Officer will be responsible for monitoring the income and expenditure of customers in receipt of a Personal Budget paid via a third party or directly administered by the individual or their appropriate...


  • Newham, United Kingdom Service Care Full time

    **Financial Support Officer** Location: Newham Contract: Temporary (3 months initial) Rate: £20-22 per hour umbrella (36 hours per week) Start Date: 03/04/2023 *** Service Care Finance are currently recruiting on behalf of Newham Council for a Financial Support Officer to join their FleetCare Service on an initial 3 month contract Main...


  • Newham, United Kingdom Fox Morris Group Full time

    **Financial Support Officer - London of Borough Newham** **Good Morning** **I have come across your details on CV Library, Reed, LinkedIn or Total Jobs**. **Fox Morris Group** are working to recruit a **Financial Support Officer** **Rate - £15 - £19 per hour, Negotiable please submit CV with rate you are seeking.** **6+ month Ongoing...


  • Newham, United Kingdom Service Care Full time

    **JOB TITLE**:Housing & Homelessness Support Assistant **LOCATION**:Newham **CONTRACT TYPE**:Temp **WEEKLY HOURS**:36 Hours **WORK PATTERN**:Mon-Fri 9am-5:15pm **JOB SUMMARY**: **RESPONSIBILTIES**: - To administer the registration and allocation of statutory reviews to Reviews Officers, including the issuing Notifications using standard templates developed...

  • Resource Officer

    2 months ago


    Newham, United Kingdom 4Recruitment Services Full time

    **Resource Officer - Newham (Temp Vacancy)** **Umbrella Pay Rate:£22.00ph** **Full-Time (37 hours)** **Job Purpose**: To have responsibility for carrying out payroll functions that support the efficient business operations within Environment & Sustainable Transport. These would include the administration, processing, reconciling and reporting on payments...


  • Newham, United Kingdom Principal Recruitment Technology Full time

    **This secondary school in Newham are looking for a School Attendance Officer to join them after Easter.** **Complete attendance daily including any first-day absence calls. This includes**: - Input attendance data and investigating any missing data, and maintaining accurate attendance records, including Covid related absences and unexplained lesson...

  • Exams Officer

    2 months ago


    Newham, United Kingdom The Eight Group Full time

    **Job Title**: Exam Officer **Job Type**: Full-time **About Us**: dynamic and forward-thinking institution committed to providing high-quality education. We are seeking a dedicated and experienced Exam Officer to join our team and contribute to the smooth and efficient administration of examinations using the System Pro Resolution. **Key...


  • Newham, United Kingdom Principal Recruitment Technology Full time

    **This secondary school in Newham are looking for a School Attendance Officer to join them after Easter.** **Complete attendance daily including any first-day absence calls. This includes**: - Input attendance data and investigating any missing data, and maintaining accurate attendance records, including Covid related absences and unexplained lesson...