Repairs Maintenance Service Investigations Officer
1 month ago
Recroot are looking for a Repairs Maintenance Service Business Officer to join our client based with Newham Council.
Complaints investigating and responding to stage 1, stage 2 and Housing Ombudsman cases. To provide an excellent level of customer service whilst dealing with repairs and maintenance requests and enquiries.
To take requests for repairs from tenants and order repair work whilst maintaining the highest level of customer service. To prioritise jobs by need into existing categories.
To allocate works order codes to be used to identify the right trades-person to attend to carry out the correct works in the chosen category timescale.
To manage day to day job allocation to relevant trades according to priority
To manage complaints and Members Enquiries
- Must work one day per week in the Stratford office
- Must be able to spell and have good English
- Investigate their own cases
- Carry out their own admin
- Respond to the complaints in target
**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 6 months
**Salary**: £16.63 per hour
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: 794726
Expected start date: 13/02/2023
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