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Used Car Programmes Manager

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Leatherhead, United Kingdom Hyundai Full time

Competitive Salary, Company Car, Flexible Working (3 days office/2 days home), Private Medical Insurance, Office Lunch Allowance, 25 Days Holidays plus Bank holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Free Parking, Free Car Charging, Great Flexible Benefits including Dental, Access to ECS Car Scheme and access to Hyundai Sponsored events

Join our dynamic team as a Certified Pre-Owned (CPO) programme Manager for the Hyundai Brand in the UK In this exciting role, you'll have the opportunity to shape and elevate the CPO programme, driving key performance indicators (KPIs) to new heights. You will collaborate closely with a diverse range of internal and external stakeholders, working together to enhance used car performance, boost market share, and strengthen customer loyalty across our retail network.

Your creativity and insight will play a vital role in refining and optimising the programme in partnership with Hyundai Motor Europe. You will also cultivate strong relationships with third-party suppliers and key stakeholders, ensuring an exceptional customer experience at every touchpoint.

If you're passionate about making an impact and leading innovative initiatives, this is the perfect opportunity for you

Key Responsibilities:

  • Responsible for delivery of Hyundai CPO sales and market share performance.
  • Develop Retailer CPO commercial policy to deliver against all major Brand KPI.
  • Work cross functionally within the organisation both in the UK and Europe to ensure effective deployment of the CPO strategy.
  • Work cross industry with key stakeholders to open CPO supply channels to our Retailer network.
  • Ensure there is sufficient capacity and capability within the Hyundai network to facilitate delivery of CPO volume plan.
  • Work closely with HCUK to ensure competitive finance products are available for the CPO programme.
  • Work with UVL partner to ensure best in class customer and Retailer experience.
  • Work with the HMUK Network Development team to measure Retailers used car performance and identify areas for improvement.
  • Work with training teams to ensure the network used car operations are supported adequately with training and development tools.
  • Develop specific ZEV strategy for CPO to ensure sales and RV are maximised on ZEV products.
  • Work with marketing team to ensure sufficient CPO media and marketing initiatives to drive CPO leads into the Retailers LMS.
  • Provide monthly KPI reporting on all aspects of performance to both internal and external stakeholders.

Person Specification:

  • Minimum five years’ experience of working in a UK OEM Sales and Marketing environment.
  • Strong understanding of used car acquisition methods and strategy.
  • Demonstrable go to market strategy deployment.
  • Highly numerate and comfortable working with data and market intelligence to inform and influence.
  • Capable and confident at c-suite engagement and influencing.
  • Strong, challenging, and competitive individual with the drive to get results.
  • Ability to manage, adapt and optimise business processes and to support delivery of business plan.
  • Able to travel the UK to visit Retailers and national events.
  • Personable and able to build and maintain strong business relationships.