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Client Liaison Centre Manager

1 month ago

London, United Kingdom CV-Library Full time

Client Liaison Centre Manager - Incredible Offices - Farringdon, London - £40k-£50k + Generous Bonus Scheme & Benefits


We are on the hunt for a highly organised, client-focused individual, with exceptional communication skills and experience managing offices or overseeing facilities, to join a world-class corporate hospitality provider based in Central London, running one of their luxurious buildings as a Boutique Centre Manager.


The proactive professional will ensure that the company’s award-winning service is delivered to their clients at all times, through extensive liaison with clients and ensuring all office space is impeccably presented.


We’re looking for talented individuals who have operational experience in client-facing roles; individuals who can help drive the business forward, who have inspirational management/leadership skills and who thrive when building excellent business relationships with clients.


The organisation: The successful candidate will join a vivacious organisation, with sites around Central London. Our client recognises and rewards their employees; they identify and admire ambition and are committed to providing opportunities for professional development and career growth.


Key responsibilities as the Boutique Centre Manager will include:
  1. Client services management - ensuring exceptional standards of service are delivered at all times and that the high standards of the centre are continually maintained.
  2. Undertaking extensive client communication and interaction, ensuring client onboarding and off-boarding processes are seamless.
  3. Facilities management.
  4. Coordinating in-house events for clients (lunches, drinks receptions and meetings etc.) as required.
  5. Leading and inspiring your team.
  6. Proactive problem solving - resolving issues with speed, empathy, professionalism and decisiveness.
  7. Ensuring operational efficiency - undertaking regular building checks to ensure the centre is as it should be at all times.
  8. Maintaining the safety of the building, undertaking Facilities Management and ensuring Health and Safety regulations are adhered to and records maintained.
  9. Attending regular operational meetings and reporting to Ops Director on site performance and operational matters.

What we’re looking for:
  1. Previous experience in similar service-led operations roles in client-facing environments.
  2. Ability to build strong relationships at all levels of the business acting as an intermediary between departments when needed.
  3. Exceptional standards of customer service.
  4. Experience with facilities coordination/management.
  5. Good leadership qualities.
  6. Ability to work in a fast-paced and business-focused environment.
  7. Highly organised nature.
  8. Strong communication skills with the ability to liaise at all levels in a tactful and diplomatic way.
  9. Proactive problem-solving skills and excellent attention to detail and accuracy.
  10. Professional and motivated with corporate presentation and pride in own appearance.
  11. Ability to deal with any building issues or emergencies, if they arise.

Interested in this great Client Liaison Centre Manager role?


If this sounds like the perfect role for you and you have the skills and experience we’re looking for, then do not hesitate Please submit your CV ASAP, quoting ‘CP - Client Liaison Centre Manager - London.

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