Client Liaison Officer

5 months ago

London, United Kingdom BidvestNoonan Full time

**About The Role**:
**Client Liaison Officer**

**London**

**£13.54 per hour**

**Shifts Monday to Friday 07 : 00 - 19: 00**

The Client Liaison Officer at MYO Bankside is a dynamic role that combines security front-of-house responsibilities with client interaction and operational support. The primary focus is to ensure the safety and security of the premises and its occupants, while also assisting the MYO team with various administrative tasks and client services.

***

**Role and Responsibilities**:
To manage the reception element of the assignment and providing a quality service to clients and visitors to the property, this will include serving as the point of contact for clients, addressing any concerns or inquiries they may have.. The client liaison officer is responsible for building and maintaining positive relationships with clients. They act as a bridge between the organization and its clients, ensuring that client needs are met and that communication flows smoothly.

This role will require significant interaction at all levels within the company and with internal stakeholders, external clients’ and suppliers.

***

**Key Responsibilities**:
**Security Front-of-House**:

- Maintain a visible presence at the front desk to deter unauthorised access and provide a welcoming environment for clients and visitors.
- Monitor and manage access control systems to ensure only authorised personnel enter the premises.
- Conduct regular patrols to detect and deter any security breaches or suspicious activities.
- Respond promptly to security incidents or emergencies, following established protocols and procedures.

**Client Services and Administrative Support**:

- Assist the MYO team with front desk reception duties, including greeting visitors, answering phone calls, and handling inquiries.
- Support the setup of meeting rooms for bookings, ensuring they are arranged according to client preferences and MYO standards.
- Provide coverage for the MYO team during meetings or when they are off site, ensuring continuity of service.
- Act as a liaison between building contractors and MYO management, overseeing the approval of work permits before contractors commence work.
- Communicate effectively with MYO management regarding pending work permits and seek timely approvals as necessary.
- Responsible for leading and building excellent relations with all service partners building on the ‘One Team’ ethos.

**Collaboration with the MYO team**:

- Smooth collaboration with MYO is essential to ensure smooth operations and customer satisfaction.
- Develop and maintain strong relationships with clients, understanding their needs and expectations.
- Ensure that high-quality standards are met and that services align with client requirements.
- Regularly communicate with the MYO team to provide updates, address any concerns, and seek feedback.
- Proactively identify and address any issues or challenges that may arise, working closely with the MYO team to find solutions.
- Implement corrective and preventative actions to prevent recurrence of any issues.

**Operational Duties**:

- Log any faults or issues discovered and report them promptly through the Aspire help desk system for resolution.
- Monitor CCTV systems as needed to enhance security and assist in investigations.
- Create access control passes using the C-CURE Access Control system for authorized personnel, ensuring adherence to security protocols.
- Having a thorough understanding of emergency procedures.
- Effective operation of all systems related to security and reception related systems and procedures.

**Training**
- Role holder will be required to complete training relevant to role as directed by line manager.
- Delivering Service Excellence training required
- First Aid Training required
- Fire Warden Training required
- SIA training and licence
- Mental Health Awareness Training
- Training relief/cover employees as required
- Site specific training provided by Bidvest Noonan / MYO / Landsec

**Reporting**
- Report any building defects via Aspire Helpdesk
- Assist Line Manager with collating statistical reports as required
- Provide Innovation ideas and best practice to Line Manager
- Communicate any grievances, absences, sickness in a timely manner through the correct communication chain.
- Manage and maintain a compliments and complaints report and provide to Line Manager
- Communicate Health and Safety matters in a timely matter through the correct communication chain.
- Completing additional reports and tasks as is reasonable expected and requested.

**Person Specification**
- Reception and Security experience within the Premium Corporate Sector
- An understanding of the Flexible Workspace Industry
- Self-motivated and able to work on own initiative, often in challenging situations, as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort.
- Customer focused with a strong knowledge

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