North London Client Liaison Manager
2 weeks ago
Job Summary:
We are seeking an experienced Client Liaison Manager to join our team in North London. The successful candidate will have a strong background in resident liaison and excellent communication skills. The salary for this position is up to £32k + package.
About the Company:
Our client is one of the largest and most successful providers of refurbishment of social housing residential schemes. They undertake projects up to £20 million in and around London and the South East. They pride themselves on staff retention and training, and due to structured successful expansion, they are a top 5 in their sector.
Key Responsibilities:
- Survey residential properties to identify required works
- Make initial contact with tenants to explain the project
- Build customer confidence through effective communication
- Explain all aspects of the improvement work to be undertaken
- Identify customer needs, such as working parents or health issues
- Organise regular client/management meetings
- Book appointments with tenants to discuss works
- Visit tenants with relevant information and design briefs
- Picture surveys to record property condition
- Communicate with tenants throughout the works programme
- Act as a liaison between tenants and site managers
- Administrative tasks and record keeping
- Daily line management meetings to ensure smooth project delivery
Requirements:
- Previous experience in a similar role
- Full driving licence and own car
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