No10 Facilities Manager
2 weeks ago
Job summary
The Prime Minister�s Office enables the Prime Minster to deliver the Government�s overall priorities and to communicate the Government�s policies to Parliament, the public and international audiences. From the Policy Unit, Press Office, Switchboard and Custodians, to the Events & Visits team and the Private Office support; the diverse Downing Street team draws on varied expertise from across the Civil Service and beyond. The teams come together to deliver excellent service to the Prime Minister while also making No10 a great place to work.Job description
We are looking for a highly motivated Facilities Manager to support No10�s Facilities Management Team in ensuring the effective day to day management of world class, customer focused, facilities management services to the Downing Street complex via outsourced service providers.
The focus is on facilities management and service delivery. But this interesting and broad ranging role requires the balancing of the complex�s different functions: a heritage building; a dynamic office environment; residential accommodation and a place for visitors. Other duties include Health & Safety, Fire Safety, Business Continuity, Corporate Governance and Line Management responsibilities.
You will need to demonstrate high levels of FM experience and customer service. Commitment and flexibility, demonstrate strong leadership skills and be a good team player. You will need strong interpersonal and communication skills, picking up new issues quickly and confidently analysing issues to find workable solutions. You will need to be able to build strong relationships with stakeholders at all levels and promote partnership working with outsourced commercial service providers. You will need to be able to deliver in a challenging, fast-paced environment where delivery and business continuity are prioritised.
In return, you will have the opportunity to work at the heart of government and to support the Prime Minister�s team in a unique and historic environment, ensuring delivery of the highest quality services.
Reporting to the Senior Facilities Manager, this post line manages the Housekeeping Team. It also has indirect responsibility for a number of site based external service provider staff.
Responsibilities
Provide effective line management of the Housekeeping Team and communication with site-based contractor staff. Inspire, develop, and motive staff and contractors to be fully engaged in their work and dedicated to their role.To be highly visible, always available and the �go to� person for queriesEnsure value for money when procuring activity and ordering consumablesResponsibility for maintenance regime and assets belonging to the buildingRegular checks of the facilities and action where requiredSupport onsite facilities inspections, floor walks and service auditsProactively monitor work ordersReact to day to day queries, triage colleague queries responding in a timely manner or referring them to the right team or self service channelsDeliver an experience that is professional, friendly and attentive at all timesTo anticipate the needs of colleaguesAct as the out-of-hours emergency contact to ensure Business Continuity and be the first point of contact for dealing with accommodation issues and maintenance.Person specification
Essential Skills & Experience;
Workplace and/or facilities experience and be a member of the IWFM - The Institute of Workplace and Facilities Management�Proven record of delivering quality FM services in high profile buildings.A problem solver, and great at building connections.You will enjoy the art of service, and be looking to progress your career within FacilitiesStrong interpersonal and line management skillsExcellent organisational skills, with the ability to prioritise and work effectively across a range of tasks and under pressure.Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellenceMust be able to identify and resolve issues, and to meet and exceed expectationsMust be highly proficient in Outlook, Word, Excel and TeamsAdditional information:
A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.
Memberships
Institute of Workplace and Facilities Management (IWFM) MembershipBehaviours
We'll assess you against these behaviours during the selection process:
Seeing the Big PictureMaking Effective DecisionsWorking TogetherManaging a Quality ServiceBenefits
Alongside your salary of �38,250, Cabinet Office contributes �10,327 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your role.An environment with flexible working options.A culture encouraging inclusion and diversity.A which provides an attractive pension, benefits for dependants and average employer contributions of 27%.A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.-
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