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No10 Network Operations Engineer

3 months ago

London, United Kingdom Cabinet Office Full time

Job summary

The Prime Minister�s Office enables the Prime Minister to deliver the Government�s overall priorities and to communicate the Government�s policies to Parliament, the public and international audiences. The diverse Downing Street teams at No10 draw on expertise from across the Civil Service and beyond to support the work of the office. They come together to deliver a world class excellent service while also making No10 a great place to work.

Job description

We are recruiting for a Network Operations Engineer within our small, busy, fast paced, highly motivated technical Service Delivery team working in the heart of UK Government.

As well as taking part in interesting and ever-changing work where no two days are the same, you�ll be working in an environment that is supportive and inclusive. The larger ICT team consists of men and women from various technical and business backgrounds who pull together to get the work completed.

In this team your opinion will be valued and listened to and you will have the chance to help contribute to the direction of future network architecture of the No10 IT and Telecoms services. There will be relevant training opportunities alongside technical and business support from expert colleagues.

This role reports to the Head of ICT Service Delivery, where you will lead and work with your team on the design, development and maintenance of the internal and external network infrastructure and services.

Using your technical knowledge, problem solving and analytical skills, you will investigate and resolve network hardware and software problems ensuring any issues are resolved at pace.

Key responsibilities:

Management and maintenance of network infrastructure components and devices such as switches, routers, firewalls, and load balancers.Monitoring network performance, ensuring system capacity, availability, and reliability.Dealing with network incidents, performing failover operations, and managing the resolutions of faults, working with third parties where necessary.Working consistently to keep systems secure by implementing latest best practices and procedures including testing.Designing, procuring, implementing, and fully documenting current and new solutions working to improve resilience of the current environment.Supporting the Head of ICT Service Delivery to develop network strategy and deliver supporting projects to meet business requirements on time and within budget, from procurement to the delivery of the service.

Daily activities can include:

Investigating and resolving faults in services, implementing preventative measures and providing advice on solutions Performing network maintenance and system tasks such as upgradesMaintaining network rooms, ensuring they are safe, secure and being used correctly. Working with the team, FM and Security to do this. Supporting, maintaining, and administering firewalls.Acting as the main contact point for network infrastructure requests for support.Take forward the procurement and management of services and equipment.Mentoring and leading less experienced members of the team�to develop skills across the team.��Keeping up to date with new practices and innovation in technologies.Bringing in recommendations to improve system performance, security, and reliability.Participating in being on the full team on-call support rota.Plus, many more ad hoc technical, commercial and business activities required in support of the team�s work.

Important to note:

Like most businesses, we need to maintain our services 24/7, therefore there will be a requirement to work out of hours that is mostly planned but sometimes unplanned.

You will also be required to participate in an out of hours on-call rota includes weekday evenings and nights, weekends and public holidays.

There will be the occasional need to work at remote sites as part of this role. There may also be a requirement to travel nationally or internationally depending on business needs, this may include staying overnight for several days.

Because of this, you must have a:

Valid UK passportUK driving license

Person specification

To be successful in gaining an interview for this role, you must demonstrate you have the following essential experience and skills:

Proven technical experience in server and network administration in medium or large enterprise environmentsIn depth knowledge and experience of working on LAN/WAN/VLAN, TCP/IP, UDP, networking infrastructure and firewalls.A thorough understanding of communication and routing protocolsNetwork design and installation experienceA good working knowledge of industry best practices related to IT infrastructure and securityHands-on experience of working with network devices (routers, switches, firewalls, load balancers)Firewall configuration and support including traffic flow, dynamic routing and log analysisExperience of network and hardware troubleshooting, root cause analysis and resolutionExcellent written and verbal communication skills, with the ability to convey complex technology concepts to non-technical stakeholdersExcellent problem-solving ability using good judgement to make risk-based decisions on high profile and complex issues at paceCCNP or JNCIS-SP/JNCIP-SP certifications or equivalent

The following experience and skills are desirable in this role:

Recognised higher education in an IT related areaNetwork Security qualificationsFamiliarity with legislation pertaining to Government/Public Sector ITFirst line support experience supporting Windows and Mac devices, iPhones, Microsoft Office 365 and printing services

Please include on your CV any qualifications you have that are relevant to this role.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Licences

-Driving Licence

Qualifications

CCNP or JNCIS-SP/JNCIP-SP certifications or equivalent.

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality ServiceCommunicating and InfluencingMaking Effective DecisionsDelivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Network technical questions

Benefits

Alongside your salary of �44,500, Cabinet Office contributes �12,015 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your role.An environment with flexible working options.A culture encouraging inclusion and diversity.A which provides an attractive pension, benefits for dependants and average employer contributions of 27%.A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.