Guest Services Assistant

2 months ago

Ascot, United Kingdom COWORTH PARK Full time

Join us as a Guest Services Attendant at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Services Assistant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.


What you'll get

As a Guest Services Assistant at Coworth Park, here are just some of the great benefits you will receive:

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels - up to 48 nights every year
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including a Winter ball
  • Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities
  • Up to £1000 bonus when you recommend a friend
  • Access to immediate well being advice, because We Care about our employees
What you'll do

You'll love what you do and take pride in delighting our guests:

  • You will be responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receives nothing but the best experience.
  • Some of your duties will include to handle luggage delivery and collection
  • As our Guest Services Assistant, you will provide all passers-by and visitors with a positive first impression of the hotel.
  • Youll also show flexibility and creativity in dealing with guests special requests and challenges that may arise during the day.

The items shared are the essence of a day in the life of a Guest Services Assistant, but well make sure you are provided with specifics on how we care for our hotel

What you'll bring


  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Services Assistant youll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at


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