Operations Client Relationship Manager

2 weeks ago

London, United Kingdom Bank of America Full time
Job Description:

Job Title: Operations Client Relationship Manager

Corporate Title: VP

Location: London, Chester & Dublin

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Role Description:

We are seeking a client focused individual to join the Operations Client Relationship Management (OCRM) team in London, Chester, or Dublin location.

Part of a Team that oversees and manages relationships with our top Global Markets clients across Operations. The role is cross product and cross-functional. The OCRM team maintains senior connectivity with key clients, conducts periodic cross product broker reviews, provides thought leadership and educational training to clients on industry topics, and is an ambassador for GMO at all times with our clients. The role also involves close partnership with our business stakeholders to ensure we are aligned on client goals and deliverables in support of Global Markets business objectives.

Responsibilities:
  • Resolution of operational escalations for Priority Clients.
  • Liaising with other internal departments to ensure timely resolution of client escalations.
  • Partnership with client and internal stakeholders to measurably improve processes, STP and client efficiency.
  • Prepare presentation material for client meetings and senior management review & conduct client operations reviews

What we are looking for:
  • Client facing experience and ability to conduct discussions with Clients in a confident manner
  • Knowledgeable in global markets operations and business strategy
  • Excellent communication skills - comfortable in interfacing to clients and a cross-section of groups at various level
  • Self-motivated and eager to learn
  • Ability to collaborate, build trust, and influence colleague
  • Experience in connecting with a diverse set of clients and internal stakeholders to understand future business needs
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve our clients

Skills that will help:
  • Proficient in French language preferred, but not required.
  • Ability to work under pressure in a team environment.
  • Ability to liaise with all levels of the firm and people with different experiences and backgrounds.

Benefits of working at Bank of America

UK
  • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
  • Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
  • 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
  • The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
  • Use of a flex fund to use towards benefits
  • Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
  • Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
  • Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions
  • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Ireland
  • Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
  • Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
  • 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
  • Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
  • Use of a flex fund to use towards benefits
  • Access to free counselling through an Employee Assistance Programme and virtual GP services
  • Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
  • Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland's most iconic cultural institutions
  • Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Learn more about this role

  • Client Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time

    Position OverviewClient Relationship Manager | Premier Production Firm | Automotive SectorAbout the Company:Harmonic Operations™ is excited to lead the search for a distinguished and rapidly growing production firm that is expanding its portfolio with significant new clients, particularly within the automotive industry.As the company continues to grow, it...

  • Agency Lead

    5 months ago

    London, United Kingdom Client Relationship Consultancy Full time

    CRC is an established global relationship consultancy with offices in Boston, London, Munich, Sydney and Singapore. Our clients are the world's leading communications agencies, including every major agency group. We provide relationship intelligence and consultancy to enable agencies to strategically manage their client relationships and achieve their own...

  • Mfv Consultant

    3 months ago

    London, United Kingdom Client Relationship Consultancy Full time

    CRC works with over 100 different agencies and manufacturers in over 90 countries, and has offices in London, Boston, Munich, Chile and Sydney. The consultancy supports businesses to take a more strategic approach to the way they manage their relationships, with the belief that relationships are one of the most powerful and yet underutilised levers, and by...

  • Finance Assistant

    3 months ago

    London, United Kingdom Client Relationship Consultancy Full time

    **The role** The Finance Assistant will be responsible for supporting the finance team in managing and developing the financial side of a privately owned and fast growing company. **The Company** The Client Relationship Consultancy is a specialist data driven consultancy supporting clients in the advertising, media, marketing and manufacturing sectors and...

  • Client Relationship Manager

    2 weeks ago

    London, Greater London, United Kingdom Bank of America Full time

    About the RoleWe are seeking a skilled Client Relationship Manager to join our Operations team in London, Chester, or Dublin. As a key member of our team, you will be responsible for maintaining senior connectivity with our top Global Markets clients, conducting cross-product broker reviews, and providing thought leadership and educational training on...

  • Client Relationship Manager

    2 weeks ago

    London, Greater London, United Kingdom Bank of America Full time

    About the RoleWe are seeking a skilled Client Relationship Manager to join our Operations team in London, Chester, or Dublin. As a key member of our team, you will be responsible for maintaining senior connectivity with our top Global Markets clients, conducting cross-product broker reviews, and providing thought leadership and educational training on...

  • Client Relationship Manager

    1 day ago

    London, Greater London, United Kingdom Davies Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relationship Manager to join our team at Davies. As a key member of our business development team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving growth and revenue for our organization.Key...

  • Client Relationship Manager

    1 day ago

    London, Greater London, United Kingdom Davies Full time

    About the RoleWe are seeking a highly skilled and experienced Client Relationship Manager to join our team at Davies. As a key member of our business development team, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving growth and revenue for our organization.Key...

  • Client Relationship Manager

    18 hours ago

    London, Greater London, United Kingdom Legal & General Full time

    Job DescriptionWe are seeking a highly skilled Client Relationship Manager to join our market-leading DC business line. The successful candidate will be a key point of contact for a shared portfolio of Contract, Own Trust & Master Trust DC clients on a reactive basis.The Client Relationship Manager will respond to ad hoc requests that may arise from clients...

  • Client Relationship Manager

    19 hours ago

    London, Greater London, United Kingdom Legal & General Full time

    Job DescriptionWe are seeking a highly skilled Client Relationship Manager to join our market-leading DC business line. The successful candidate will be a key point of contact for a shared portfolio of Contract, Own Trust & Master Trust DC clients on a reactive basis.The Client Relationship Manager will respond to ad hoc requests that may arise from clients...

  • Client Relationship Manager

    16 hours ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleFintellect Recruitment is seeking a highly skilled Client Executive to join our team. As a Client Executive, you will be responsible for delivering exceptional customer service to our clients, while also ensuring that risk, internal monitoring, and funding of the client portfolio are maintained in line with business policies.Key...

  • Client Relationship Manager

    15 hours ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleFintellect Recruitment is seeking a highly skilled Client Executive to join our team. As a Client Executive, you will be responsible for delivering exceptional customer service to our clients, while also ensuring that risk, internal monitoring, and funding of the client portfolio are maintained in line with business policies.Key...

  • Operations Client Relationship Executive

    3 months ago

    London, United Kingdom KANTAR Full time

    We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere. Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the...

  • Client Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job OverviewAt J.P. Morgan Chase Bank, National Association, our Relationship Managers, now operating under the Workplace Solutions brand, are regarded as essential allies by our clientele. We seek dedicated, detail-oriented professionals who excel in managing client and partner interactions. The primary focus of this position is to cultivate and oversee...

  • Client Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom Citizen Relations Full time

    Job OverviewWe are seeking a Client Relationship Manager to engage with some of our most prominent clients within our Consumer division.This role presents a distinctive opportunity in an agency that genuinely prioritizes and invests in its workforce. With benefits ranging from wellness days to comprehensive health insurance, Citizen Relations provides an...

  • Client Relationship Manager

    5 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleFintellect Recruitment is seeking a highly skilled Client Executive to join our team. As a Client Executive, you will be responsible for delivering exceptional customer service to our clients, while also ensuring that risk, internal monitoring, and funding of the client portfolio are maintained in line with business policies.Key...

  • Client Relationship Manager

    5 days ago

    London, Greater London, United Kingdom Fintellect Recruitment Full time

    About the RoleFintellect Recruitment is seeking a highly skilled Client Executive to join our team. As a Client Executive, you will be responsible for delivering exceptional customer service to our clients, while also ensuring that risk, internal monitoring, and funding of the client portfolio are maintained in line with business policies.Key...

  • Client Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom JP Morgan Chase Bank, National Association Full time

    Job OverviewAt J.P. Morgan Chase Bank, National Association, our Relationship Managers, now operating under the Workplace Solutions brand, are regarded as essential allies by our clientele. These individuals are expected to be dedicated, detail-oriented, and organized, taking the lead in fostering client and partner relationships. The primary duties of this...

  • Client Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom WTW Full time

    Join Our Esteemed Real Estate DivisionAs a Client Relationship Manager, you will play a pivotal role in our innovative Real Estate division, operating in a flexible work environment. Your primary responsibility will be to deliver outstanding service to both prospective and current clients in the Real Estate sector.Our team excels in providing tailored risk...

  • Client Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom Get Recruited Full time

    CLIENT RELATIONSHIP MANAGER - SECURITY SYSTEMS/SOFTWAREREMOTE OPPORTUNITYCOMPENSATION: UP TO £55,000 + OTE £75K + CAREER ADVANCEMENTOVERVIEW:Get Recruited is collaborating with a dynamic and expanding organization specializing in security solutions, making significant strides both nationally and internationally. As a Client Relationship Manager, you will...