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Client Relationship Manager
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We are seeking a skilled Client Relationship Manager to join our Operations team in London, Chester, or Dublin. As a key member of our team, you will be responsible for maintaining senior connectivity with our top Global Markets clients, conducting cross-product broker reviews, and providing thought leadership and educational training on industry topics.
Key Responsibilities- Resolve operational escalations for Priority Clients in a timely and effective manner.
- Liaise with internal departments to ensure seamless resolution of client escalations.
- Partner with clients and internal stakeholders to improve processes, Straight-Through Processing (STP), and client efficiency.
- Prepare presentation materials for client meetings and senior management reviews, and conduct client operations reviews.
- Proven client-facing experience with the ability to conduct confident discussions with clients.
- Knowledge of global markets operations and business strategy.
- Excellent communication skills, with the ability to interface with clients and a cross-section of groups at various levels.
- Self-motivated and eager to learn, with a strong ability to collaborate, build trust, and influence colleagues.
- Experience in connecting with diverse clients and internal stakeholders to understand future business needs.
- Ability to participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve clients.
- Proficiency in French language is preferred but not required.
- Ability to work under pressure in a team environment.
- Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
As a Bank of America employee, you will have access to a range of benefits, including private healthcare, competitive pension plan, life assurance, and group income protection cover. You will also have the opportunity to participate in our Arts & Culture corporate membership programme and receive discounted entry to iconic cultural institutions.
About Bank of AmericaWe are an equal opportunity employer and strive to ensure that our recruitment processes are accessible for all candidates. We select candidates for interview based on their skills, qualifications, and experience. We are committed to maintaining a diverse and inclusive workplace and encourage applications from candidates with a broad range of backgrounds and experiences.
