Senior User Researcher

1 month ago

Bristol, United Kingdom Department for Education Full time

Job summary

This role sits within Digital Data Technology (DDT), in the Funding Service Delivery team. We are an embedded team, which works with the funding directorate within the Education Skills Funding Agency (ESFA), an executive agency, sponsored by the Department for Education, accountable for funding education and skills for children, young people, and adults.�

The Service Delivery division supports one of the biggest funding operations anywhere across government. We ensure over �70bn of education and training funds are allocated, contracted and paid accurately and on time through our digital Funding Service made up of internal and external facing products.� The service, and the funding operations it supports, works at pace to deliver a high-quality customer experience.

As a Senior User Researcher, you will be joining a friendly, motivated team looking to transform the user experience of receiving and managing education funding, as well as how our internal operators use the service. We view the education funding service as not just the digital element, but also the operational processes, the data in it and the whole journey both on and offline. All the divisions involved in the service take a holistic approach and all are focused on the needs of our users.

User researchers at Department for Education plan, design and carry out research activities with users that help teams get a deep understanding of the people that use our services, across education and social care. This research informs our policy, proposition, service, content and interaction design so that services work well for users and meet our policy intent.

Job description


�Job Responsibilities:

As a senior user researcher, you will be an experienced practitioner who can plan and lead user research activities in larger teams and across programmes of work and more complex services. You will:

Deliver user research in complex subject areas, and supervise and develop other user researchers to assure and improve research practice, ensuring that research is high quality, ethical and safe.Build user-centred practices in teams in your programme area, supervising other user researchers.Help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups.Be a service assessor, assessing DfE services against the government service standard.�Effectively communicate user research findings to the team and the wider organisation, to influence decision making.Take an active role in the DfE user research community, helping develop and improve our practice across the department.

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Person specification

Essential Criteria:

Research methods and planning. Ability to plan and deliver complex user research, using a range of methods, working in multi-disciplinary teams.Analysis and synthesis. Ability to analyse and synthesise complex quantitative and qualitative data, involving teams and stakeholders, and presenting clear and actionable findings.Inclusive research. Experience of researching with and advocating for a wide range of users, including users with additional needs and other hard-to-reach groups.Ethics and safeguarding. A good understanding of research ethics, and how to keep participants, teams and yourself safe in research.Research leadership. Working with teams and stakeholders to help them adopt user-centred practices, and ensuring user insight informs decisions and is impactful.Coaching, mentoring and supervising. Developing junior colleagues, supporting their professional development, and advising on and assuring their work.

Desirable Criteria:�

Agile working. Experience of delivering user research in agile digital delivery teams.Government Service Standard. Experience of delivering and assessing services against the Government Service Standard.

Desirable criteria will only be assessed at interview, in the event of a tie break situation, to make an informed decision.

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Benefits

Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department�s transfer / promotion policies.

As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK, with an average employer contribution of 27%.�

You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years� service. In addition, all staff receive the King's Birthday privilege holiday and 8 days� bank and public holidays.

We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.

Most DfE employees will be working a hybrid pattern, spending�at least 60% of�their time in an office or work setting. Changes to these working arrangements are available in�exceptional circumstances but must be agreed with the�line manager and in line with the requirements of the role.

Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered.

As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.

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