User Researcher

1 month ago

Bristol, United Kingdom Ministry of Housing, Communities and Local Government Full time

Job summary

Here at the Ministry of Housing, Communities & Local Government (MHCLG), .�

Whether it's through the homes we live in, the work of our local councils, or the communities we�re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you�re thinking of joining us, there�s never been a more exciting time.�

We have over 3,500 staff who are based in 20 offices across the UK.�

We are seeking a User Researcher who shares our goal of enabling local government to deliver for their communities to join our growing team.

User researchers in our team draw on digital approaches and apply this to the complex challenge of boosting skills and resources of Local Authority planning teams, tasked with delivering hundreds of thousands of new homes for future generations. Engaging with users within and beyond local government, your work will directly inform an exciting and politically high-profile policy programme.

We design research, monitoring and evaluation to build a deep understanding of what town planners across England need from central government. Embedded within the Planning Capacity and Capability Programme, you will use these insights to inform the design and delivery of policy and funding schemes. You will work alongside policy officials, project managers and other user centred designers, contributing to efforts to better understand the challenges within the sector, ensure that the proposed solutions are delivering impact on the ground, and justify further support to the sector.

We have an active user research and design community in MHCLG, and you�ll be supported by senior colleagues as well as through training and informal opportunities like shadowing. You�ll also work with colleagues in Regeneration, Housing and Planning, Digital and across government to embed user centred policy design approaches across all aspects of our work.

We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work.�

�including our culture, ways of working, career progression and staff benefits. You can also to learn about the work we're doing.�

Job description

As a User Researcher, you'll:

� design and deliver research to inform the creation, implementation, monitoring, evaluation and improvement of the Planning Capacity and Capability Programme

� collaborate with policy and project management teams to understand their needs and articulate the importance of taking an evidence-based approach to the delivery of the Programme

� identify appropriate research methods to generate compelling findings that meet the aims of the research, with a focus on qualitative and creative approaches such as workshops and interviews

� analyse and synthesise complex research data to surface clear insights that speak to the needs of users within the planning system, using tools like Dovetail and Mural to collaborate with colleagues

� use insights to advocate for user needs by communicating research insights through visuals, presentations and reports, and proactively engaging internal teams to ensure learnings feed into ongoing work

� support the wider team with papers, commissions and Ministerial submissions by summarising evidence of the challenges and impacts of policy interventions and championing efforts to monitor and evaluate the Programme

� contribute to the team�s research operations, including diverse recruitment to research, cataloguing research data and GDPR compliance

Person specification

We will use the essential criteria below to evaluate you during the recruitment process. Make sure your CV and cover letter details how you meet the criteria.

As a User Researcher, you'll have:

� experience of conducting professional qualitative research, user research and / or user centred design

� knowledge of a range of qualitative research and evaluation methods, knowing how to apply different methods for different projects and include diverse users in research

� an ability to understand the problem the team is trying to solve, aligning research activities in a way that gains relevant insights to inform decision making and evaluation

� confidence to lead research projects independently and engage external professionals in research activities

� a willingness to engage with colleagues within and outside of user centred design disciplines, and translate research findings into actionable insights for policy and project management teams

� experience of presenting clear and compelling research insights to internal and external stakeholders in a range of formats that suit the audience

� an ability to meet ambitious deadlines and deliver high-quality work on time, including research plans, playbacks and reports

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big PictureMaking Effective DecisionsCommunicating and InfluencingDelivering at Pace

Benefits

Alongside your salary of �38,732, Ministry of Housing, Communities and Local Government contributes �10,457 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%

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