Lead User Researcher

4 months ago

Bristol, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

**Job description**

User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk and to continuously improve services, based on data and evidence.

As a Lead User Researcher in DDTS, you will lead and align user research activities across several teams. You will ensure that teams take a user centred, evidence-based approach to service design and delivery. You will develop user research capability and assure good user research practice.

**Person specification**

**Responsibilities**
- Leading and managing user researchers and user research activities across a programme or several teams
- Working with management teams and Delivery Managers to ensure a common understanding of priorities, playing an active role in matching researchers to requirements
- Contributing evidence from user research to inform service propositions and roadmaps
- Oversee the work of user researchers to ensure work is meeting GDS/CDDO service standards and is being delivered pragmatically and to a high quality, intervening if research falls below expected standards
- Working with colleagues and stakeholders to create a culture of user centred and evidence-based service design and delivery, with teams actively involved in user research, and advocating for benefits of operating this way
- Managing the professional development of staff
- Engaging with colleagues across the organisation and across government to collaborate on user research and share relevant findings
- Contributing to the organisation and cross-government user research communities - including presenting at meetups, writing blog posts and leading on aspects of practice

**Skills and Experience**
- Experience of working with management teams and stakeholders to understand business needs and aligning research prioritisation and delivery to these needs
- Managing, mentoring or leading a team, ensuring they are performing against delivery goals and working to develop their capability
- Design and execution of user research projects in complex organisations or contexts
- A proven background in helping teams adopt a wide range of user research methods, co-design, analysis and synthesis techniques and approaches to presenting and sharing findings. Advocating and building stakeholder buy-in, where necessary
- Experience of integrating user-centred practices into agile workflows
- The ability to advocate for inclusive practices and include all kinds of users in appropriate research activities to help teams understand the diversity of people who use their services
- Providing oversight of user researchers to continually assure, improve and innovate user research practices
- Responding to delivery pressures of an agile environment, demonstrating good professional judgement and flexibility

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 37 per week

**Salary**: £49,403.00-£61,392.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Free flu jabs
- Sick pay
- Work from home

Schedule:

- Flexitime
- Holidays
- Monday to Friday

Work Location: Hybrid remote in Bristol

Reference ID: 311221

  • Lead User Researcher

    3 months ago

    Bristol, United Kingdom Synchro Talent Full time

    **Location: Bristol - Hybrid working** **Salary: £70,000 - £70,000 base + bonus** **Join the team as a Lead User Researcher!** Are you looking for an opportunity to join an extraordinary organisation that stands apart from the rest? My client is the pioneer in providing solutions that truly make a difference. With over 700,000 customers and their...

  • User Researcher

    3 months ago

    Bristol, United Kingdom Public Sector Resourcing Full time

    **User Researcher **(Inside IR35)** **Contract Term: 6 months** **Contracting Authority: Cabinet Office** **Location: Hybrid - Manchester/Bristol - 1-2 days per week** This role is part of Cabinet Office Digital which provides, maintains and supports (amongst other things) the core IT infrastructure services relied on by all staff, such as: telephony,...

  • User Researcher

    4 months ago

    Bristol, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 348409**Salary**: - £40,850 - £44,260- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - Cabinet Office Digital**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time**Number of...

  • User Researcher

    4 months ago

    Bristol, United Kingdom Kamro Ltd Full time

    **User Researcher** **£35,000 - £50,000 DOE** **Bristol (Hybrid)** **Monday-Friday** **Full-time, Permanent** **Perks**: 25 Holiday Days + Bank Holidays + Birthday off | 5% Company Contribution to Pension Scheme | Cash Back and Private Health Care | MacBook | iphone | Yearly allowance for training | Profit Share Scheme Are you and experienced User...

  • User Researcher

    5 months ago

    Bristol, United Kingdom South Gloucestershire Council Full time

    **How you'll make a difference**: The User-centred Design team focuses on helping residents access council services and information via our website and other online platforms. As our user researcher you will make a difference by being responsible for devising and conducting an ongoing programme of user experience and research activities to support the...

  • Senior User Researcher

    4 months ago

    Bristol, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    We are recruiting 4 Senior User Researchers to join our vibrant team. The User Research team sits within User Centred Design (UCD) team, and we are well established in DDTS. The core ambition for DDTS is to make it easier and faster than ever for people to interact with Defra. To achieve this, we are continuously designing, building, and supporting...

  • User Researcher

    4 months ago

    Bristol, United Kingdom OVO Energy Full time

    Role OVO-View **Location**: Hub based! Bristol, London or Glasgow But you have the flexibility to work wherever suits you best **Team**: Experience Design **Salary banding**: £53,000 - £60,000 **Experience**: Mid-level **Working pattern**:Full-Time **Reporting to**:User Research Lead **Sponsorship**: Unfortunately we are unable to offer sponsorship...

  • Senior User Researcher

    4 months ago

    Bristol, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 348407**Salary**: - £53,400 - £59,700- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - Cabinet Office Digital**Type of role**: - Digital**Working pattern**: - Flexible working, Full-time**Number of jobs available**: -...

  • Senior User Researcher

    4 months ago

    Bristol, United Kingdom Government Digital Service Full time

    **Details**: **Reference number**: - 310842**Salary**: - £53,400 - £58,850- Based on capability. The base salary of this grade is £53,400. Offers made above this will be made up with a specialist pay allowance**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - GDS - GOV.UK**Type of role**: - Digital - Information...

  • User Researcher

    4 months ago

    Bristol, United Kingdom i3Works Ltd Full time

    **Senior Consultant User Researcher** **£50,000-£65,000 / Performance bonus / Yearly bonus + Hybrid Working**: This is a key position within our business; we are looking for the right individual to help build our Digital discovery capability and offering across our i3Works business. **Overview** Within i3Works is our i3D division. Our i3D teams...

  • User Researcher

    3 months ago

    Bristol, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 354324**Salary**: - £40,850 - £44,260- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Business area**: - CO - Government People Group (GPG)**Type of role**: - Digital - Information Technology - Social Research**Working...

  • User Experience Researcher

    4 months ago

    Bristol, United Kingdom NatWest Group Full time

    Innovation and Digital Design & Delivery, Customer User Experience Researcher - Bristol, United Kingdom- Permanent- Full Time#R-00235386 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in the United Kingdom and as such all...

  • Principal User Research Specialist

    1 month ago

    Bristol, Bristol, United Kingdom Department for Education Full time

    Job OverviewThis position is part of the Digital Data Technology (DDT) sector, within the Funding Service Delivery team. Our team operates in close collaboration with the funding directorate of the Education Skills Funding Agency (ESFA), which is an executive agency under the Department for Education, responsible for overseeing funding in education and...

  • User-Centric Research Consultant

    1 month ago

    Bristol, Bristol, United Kingdom Ministry of Housing, Communities and Local Government Full time

    Position OverviewThe Ministry of Housing, Communities & Local Government (MHCLG) is at the forefront of shaping housing and community policies across the UK. Our mission is to enhance the living conditions and community engagement through effective governance and innovative solutions.We are currently looking for a User Researcher who is passionate about...

  • Lead UX Researcher

    4 weeks ago

    Bristol, United Kingdom rmg digital Full time €75,000

    A Lead UX Researcher is needed to join a global leading software company renowned for its innovation and cutting-edge products! If you are passionate about understanding users and turning research into impactful design decisions, this role is for you. Salary: Up to £75k Based: Bristol (Hybrid 2/3 days in office) Key Responsibilities: Leadership & Team...

  • Lead UX Researcher

    1 month ago

    Bristol, United Kingdom rmg digital Full time €75,000

    A Lead UX Researcher is needed to join a global leading software company renowned for its innovation and cutting-edge products! If you are passionate about understanding users and turning research into impactful design decisions, this role is for you. Salary: Up to £75k Based: Bristol (Hybrid 2/3 days in office) Key Responsibilities: Leadership & Team...

  • Lead UX Researcher

    1 month ago

    Bristol, United Kingdom rmg digital Full time

    A Lead UX Researcher is needed to join a global leading software company renowned for its innovation and cutting-edge products! If you are passionate about understanding users and turning research into impactful design decisions, this role is for you.Salary: Up to £75kBased: Bristol (Hybrid 2/3 days in office)Key Responsibilities:Leadership & Team...

  • Lead UX Researcher

    2 months ago

    Bristol, United Kingdom rmg digital Full time

    A Lead UX Researcher is needed to join a global leading software company renowned for its innovation and cutting-edge products! If you are passionate about understanding users and turning research into impactful design decisions, this role is for you.Salary: Up to £75kBased: Bristol (Hybrid 2/3 days in office)Key Responsibilities:Leadership & Team...

  • Lead UX Researcher

    3 weeks ago

    Bristol, United Kingdom RMG Digital Full time

    A Lead UX Researcher is needed to join a global leading software company renowned for its innovation and cutting-edge products! Are you the right candidate for this opportunity Make sure to read the full description below.If you are passionate about understanding users and turning research into impactful design decisions, this role is for you.Salary: Up to...

  • Lead UX Researcher

    3 weeks ago

    Greater Bristol, United Kingdom RMG Digital Full time

    A Lead UX Researcher is needed to join a global leading software company renowned for its innovation and cutting-edge products! Are you the right candidate for this opportunity Make sure to read the full description below.If you are passionate about understanding users and turning research into impactful design decisions, this role is for you.Salary: Up to...