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Senior User Researcher

3 months ago

Bristol, United Kingdom Ministry of Housing, Communities and Local Government Full time

Job summary

Here at the Ministry of Housing, Communities & Local Government (MHCLG), .�

Whether it's through the homes we live in, the work of our local councils, or the communities we�re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you�re thinking of joining us, there�s never been a more exciting time.�

We have over 3,500 staff who are based in 20 offices across the UK.�

The Senior User Researcher will be part of our Elections Digital team at MHCLG. It�s an exciting time to improve and expand the electoral services in Public Beta to meet users� needs better. This includes:

� Register to vote

� Apply for a proxy vote

� Apply for a postal vote

� Vote in UK elections �step by step�

� Apply for photo ID to vote (called a �Voter Authority Certificate�)

� ERO Portal (a website for Electoral Registration Offices in Local Authorities to process electoral applications)

We need to improve the understanding of the users and their needs, assess the users� experience of our services and test design ideas, focusing on people with disabilities and people who don�t have access to the internet or lack the skills or confidence to use it. Your work will benefit millions of people use our services each year to vote in the UK.

We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work.�

�including our culture, ways of working, career progression and staff benefits. You can also to learn about the work we're doing.�

Job description

User Researchers are key figures in our team. They help us develop a deep understanding of the people who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk. And to continuously improve services, based on data and evidence.

As a Senior User Researcher, you will:

� plan, design and prepare a range of user research activities to support the design and improvement of complex services

� carry out a wide range of user research activities from recruiting participants, preparing discussion guides, and moderating research sessions

� lead colleagues to analyse research data and synthesise clear and actionable findings

� sharing findings to help people understand users and their needs

� work closely with colleagues to turn user research findings into action

� align user research activities with your team�s goals to inform decision making and action

� include all kinds of users in research to help teams understand the diversity of users

� champion users and their experience, especially people with disabilities and people who don�t have access to the internet or lack the skills or confidence to use it

Person specification

We will use the essential criteria below to evaluate you during the recruitment process. Make sure your CV, cover letter and interview answers explain how you meet the criteria. We recommend using the STAR technique (situation, task, action, result) and first-singular pronouns (�I�, �me�, �my� and �mine� instead of �we�, �us�, �our�, �ours�).

We�re interested in people who have extensive experience:

� planning, preparing, and carrying out different user research activities with a wide range of methods for services with complex journeys

� leading colleagues to analyse research data and synthesise clear and actionable findings

� aligning user research activities with your team�s goals to inform decision making and action

� embedding user research as a collaborative practice in teams

� sharing findings widely to help people understand users and their needs

� including all kinds of users in research to help teams understand the diversity of users

� championing users and their experience, especially people with disabilities and people who don�t have access to the internet or lack the skills or confidence to use it

� using the Service Manual and the Service Standard

Benefits

Alongside your salary of �51,934, Ministry of Housing, Communities and Local Government contributes �14,022 towards you being a member of the Civil Service Defined Benefit Pension scheme. Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%