Administration Assistant

1 week ago

Croydon, United Kingdom Howden Group Holdings Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

Howden, Corporate & Commercial are on the hunt for an administration assistant to help and support with the day-to-day tasks in the office. We are looking for a bright, personable, self-motivated individual for this entry level role. You will be supporting a team of Account Handlers to provide clients with appropriate advice and a quality service to meet their individual insurance needs.

This position is ideal for a recent school or college leaver looking for their first career opportunity. We will provide you with all the training and support you need to learn our business, gain recognised industry qualifications and progress into an Account Handler role.

Please note this is a full-time, permanent opportunity. You will be based in our Croydon office and ideally be onsite for 3 days per week on average.

Overview:
  • Assist in handling and directing incoming calls and emails.
  • Ensuring records are kept up to date.
  • Following up on any outstanding requirements from client questions ensuring they are actioned by an appropriate team member.
  • Dealing with the post on a daily basis.
  • Distribution of post to the correct people within the business.
  • Helping keep a clean and tidy office.
  • Doing adhoc work as and when requested.

Knowledge:
  • A minimum of 12 months experience in an administration position.
  • A school/college/uni leaver looking to start a career in insurance.
  • Knowledge on all Microsoft packages.

Skills:
  • Self motivated.
  • A willingness to learn.
  • Excellent attention to detail.
  • Excellent customer service skills verbally and written.
  • Being able to use your own initiative.
  • Work well on your own and in a team.

Qualifications:
  • GCSE Maths and English (or equivalent).
Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:

• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent

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