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Senior Change Manager

3 months ago

London, Greater London, United Kingdom Marsh Full time

Senior Change Manager

Marsh have been steadily strengthening their long term and dedicated change management capability, and this is an exciting time and opportunity for a driven change professional to join a growing and respected team.

What can you expect:

  • The role of the Change Manager is to proactively support the business to prepare for, deliver and adopt a wide variety of change activity and initiatives, with a focus on the human behaviour and the people impact of change and embedding new ways of working within the organization.
  • The role provides an important bridge across multiple business areas, acting as a partner to the business to help them better understand the broader change landscape. This includes the creation and implementation of change management strategies and plans that maximise business buy-in and employee adoption, minimising resistance to achieve sustained outcomes.
  • This role will be focused on delivering change across key UK and Operational Excellence programmes / projects.

What you will be rewarded with:

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

  • Partner with business leaders as a Change subject matter expert and trusted advisor.
  • Partner with Business Leaders, Programme and Project managers, leading on and integrating change management activities into the overall business / programme objectives and delivery plans.
  • Build change leadership and management capability to understand and adopt the change (conducting training and workshops where necessary)
  • Ability to develop change management strategies, identify & manage change risks & issues, and to operate/interact with project, program and business leaders.
  • Outstanding problem-solving skills, including the ability to analyse high complexity issues, develop hypotheses and recommend solutions.
  • Lead and run change projects, partnering with Business Leaders, Programme and Project managers, integrating change management activities into the overall business / programme objectives and delivery plans.
  • Understands the impact of changes; Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns and escalate issues in a timely manner.
  • Ability to develop specific change strategies / plans, based on a situational awareness of the details of the change and the groups being impacted by the change.
  • Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
  • Oversee development of actionable and targeted change management plans – including communication plan, stakeholder analysis, communications and training plans.
  • Define and measure success metrics and monitor change progress with a particular focus on adoption, utilisation and proficiency of individual changes.
  • Educate, Influence and Coach business leaders and key stakeholders, to help them think about change from a people focused prospective, and how they can embed effective change management approaches into their own strategies, objectives, plans and deliverables.
  • Work with business stakeholders, change champions/agents to prepare affected business areas and colleagues for transition to new ways of working, including developing, leading and delivering coaching sessions and workshops as required.

What you need to have:

  • Experience of change management experience within a large complex organisation, including experience of working with and across multiple functions and business areas.
  • Business Change experience not IT Change
  • A solid understanding of how people go through change and the change process.
  • Ability to influence others and move toward a common vision or goal.
  • Flexible and adaptable.
  • Professional training and certification, such as APMG, CCMP or Prosci.
  • Familiarity with project / programme management approaches, processes and lifecycles.
  • Strong people, relationship and stakeholder management skills.
  • Comfortable with providing advice and constructive challenge to Stakeholders / Project Teams.
  • A solid understanding of how different people, personalities and organisational cultures approach and adopt change.

What makes you stand out:

  • London market experience

About Marsh

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at to discuss any specific needs.

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